Zefr · 1 day ago
Helpdesk Manager
Marina del Rey, CA
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $125K/yr
4+ years expZefr is the leader in AI-powered content classifications for brands and advertisers, headquartered in Los Angeles. They are seeking a Helpdesk Manager to lead the IT team, ensuring all employees have the necessary tools and resources while managing IT support and onboarding processes.
AdvertisingEnterprise SoftwareInternetMarketingVideoVideo Advertising
Responsibilities
Manage three high performing IT Support Analysts
Support all of the orgs across Zefr, both local and remote
Oversee the IT onboarding process for new hires and ensure they have the necessary tools and resources
Respond to incoming tickets and walk-up requests
Research and implement new projects and software to be used across the entire company
Revise and revisit processes to adapt to the needs of the business
Support A/V needs, from setting up video conferencing calls to setting up company-wide presentations
Manage vendor relationships and IT budgeting
Get hands-on experience with industry leading IT tools
Qualification
Required
2 years' experience managing an IT team with an additional 2 years' experience troubleshooting computers in a helpdesk environment (knowledge with Apple computers is required)
Strong people leader that can motivate and support a team of high performing individuals
Deep understanding of macOS, Jamf, Okta and the Google suite of products
Experience with ticketing systems (we use Jira Service Management)
Ability to multitask on the fly and prioritize requests as they come up
Communicate high level, technical problems and solutions in terms that are easily understood
Experience with SOC2 Type 2 compliance
Basic understanding of networking and data storage
Basic understanding of macOS command line and Bash
Possess 'can-do' attitude in any situation
Eager to learn and adapt quickly to new technologies
Benefits
Flexible PTO
Medical, dental, and vision insurance with FSA options
Company-paid life insurance
Paid parental leave
401(k) with company match
Professional development opportunities
13 paid holidays off
Summer Fridays (we leave early)
Flexible hybrid schedule
In-office lunches and lots of free food
Optional in-person and virtual events (we like to celebrate!)
Company
Zefr
Zefr is a technology company that uses artificial intelligence to deliver digital advertising services.
201-500 employees
H1B Sponsorship
Zefr has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (4)
2022 (10)
2021 (9)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$65.06MKey Investors
IVPU.S. Venture PartnersMK Capital
2016-03-09Series E· $5M
2014-02-26Series D· $30M
2012-08-15Series C· $18.5M
Leadership Team
Richard Raddon
Co-Founder, Co-CEO
Zach James
Co-Founder & Co-CEO
Recent News
2025-12-16
2025-12-11
Company data provided by crunchbase