CorVel Corporation · 11 hours ago
CareIQ Client Performance Director
United States
Full-time
Remote
Mid Level
$96K/yr - $149K/yr
3+ years expCorVel Corporation is a national provider of industry-leading risk management solutions. The Director of CareIQ Client Performance will oversee collaboration and engagement of the CareIQ Ancillary Healthcare Service, managing client performance operations and ensuring service expectations are met.
InsuranceSoftware
Responsibilities
Manages CareIQ staff and client performance operations regarding customer setup and implementation, customer training, internal customer field support, external customer support, service and outcomes reporting, and client management processes
Builds processes and controls regarding successful CareIQ customer implementation and management
Operates extensively as an overall Subject Matter Expert regarding all of CorVel’s CareIQ Services
Completes in-person, telephonic and video training, support and sales presentations for internal and external clients
Effectively communicates standard product and service level specifications to clients and learns their needs to establish customer special handling
Assures that standardized and customer-specific service level requirements are reviewed and able to be operationalized
Collaborates with CareIQ product and operations teams to ensure that customer requirements are successfully received and implemented
Provides service level insights and outcomes data to clients and field account managers
Collaborates with all CareIQ Product’s departments to ensure operational product synergy
Completes prompt and excellent direction and resolution of customer service issues
Maintains appropriate knowledge of jurisdictional regulations, regarding ancillary care, and ensures client service setups are in alignment
Owns accountability for overall successful and satisfactory customer experience with CareIQ services
Performs other duties, as assigned
Qualification
Required
Minimum of Bachelor's degree in Business, Healthcare Management, or related area of study is required
At least 3 years prior experience in customer/account management with a proven track record of success required
Minimum of 3 years prior experience directly managing professional level staff required
Exhibits high-level of skill in strategic planning, tactical conflict resolution, project management, prioritizing, critical thinking, problem solving and accelerating change
Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholders
Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
Sense of urgency and ability to multitask in a dynamic, fast-paced environment
Strong proficiency in Microsoft Office Suite is required
Preferred
Candidates who reside in the Eastern or Central time zones are preferred
Benefits
Medical (HDHP) w/Pharmacy
Dental
Vision
Long Term Disability
Health Savings Account
Flexible Spending Account Options
Life Insurance
Accident Insurance
Critical Illness Insurance
Pre-paid Legal Insurance
Parking and Transit FSA accounts
401K
ROTH 401K
Paid time off
Company
CorVel Corporation
CorVel is a nationally recognized claims management and managed care provider with over 30 years of experience in the industry.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-07-05IPO
Leadership Team
Jeff Gurtcheff
Chief Claims Officer
Maxim Shishin
CIO
Recent News
CorVel Corp.
2025-11-04
2025-10-22
2025-10-06
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