Cortland · 15 hours ago
Account Settlement Specialist - Atlanta, GA
Atlanta, GA, US
Full-time
Onsite
Entry, Mid Level
2+ years expCortland is an international multifamily real estate investment, development, and management firm. The Account Settlement Specialist is responsible for managing collection efforts for customer accounts, ensuring effective communication and support of collection goals while providing quality customer service.
ConstructionHome RenovationProperty ManagementReal Estate
Responsibilities
Receive payment from previous residents and posts receipts into OneSite
Reconcile all payments on a daily basis and prove deposits with detail and accuracy
Verify cash reports to daily collection
Be accountable for reducing final account balances for assigned accounts and perform other assigned tasks and duties necessary to support the Account Settlement department
Present payment status plan and information to management for collection meetings
Maintain documented information i.e., FAS, invoice copies, proofs of delivery, etc
Thoroughly document all collection and follow-up communication in the collection management software
Overcome stalls and objections and suggest solutions for debt payment
Process check-by-phone and/or ACH requests accurately
Meet monthly individual goals as set by the Account Settlement Manager
Reconcile Final Account Statements with residents
Maintain effective professional communication with residents and ASM
Process and send correspondence to residents to resolve collections, reconciliation issues, and disputed charges
Make and receive calls, consistently following the collection call model and techniques
Communicate effectively and support the department’s collection goals, while providing quality customer service
Qualification
Required
Strong 2+ years' experience in a property management collections role
High school diploma required; some college preferred
Excellent interpersonal and customer service skills; ability to deal with customers in a friendly, courteous, timely, and thorough manner
High level of organizational skills, time-management expertise, and attention to detail; ability to prioritize workload and meet tight deadlines
Ability to work independently as well as part of a team
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Strong negotiation skills
Proficiency in Microsoft Office Suite
Company
Cortland
Cortland® is a product-to-people, multifamily real estate investment, development, and management company that in-sources most of its multifamily development, design, construction, renovation, management, and ownership functions – all with the goal of providing residents excellent, hospitality-driven living experiences.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steven DeFrancis
Chief Executive Officer
Scott Moore
Chief Technology Officer
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