Richmond American Homes · 1 hour ago
SHAWOOD Online Home Sales
Folsom, CA
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expRichmond American Homes is part of Sekisui House, a global leader in homebuilding, and they are seeking an Online Home Sales professional. This role supports the SHAWOOD sales experience by engaging prospective buyers online, managing digital inquiries, and guiding customers through their homebuying journey.
Manufacturing
Responsibilities
Respond to online inquiries, calls, and digital leads with timely, accurate, and brand-aligned communication
Guide prospective buyers through initial discovery conversations, highlighting SHAWOOD design philosophy, product features, and community offerings
Qualify leads by assessing customer needs, purchase readiness, and fit across available SHAWOOD homes and communities
Schedule appointments, tours, or consultations with onsite SHAWOOD sales ambassadors
Maintain accuracy of customer interactions, notes, and lead progression within CRM systems
Collaborate with marketing, sales, and community teams to ensure digital information, pricing, timelines, and availability remain current
Analyze lead activity and identify opportunities to improve digital engagement and follow-up strategies
Resolve difficult customer questions or situations by applying knowledge of SHAWOOD products and homebuilding processes
Support team members by sharing best practices and assisting with routine digital communication tasks
Uphold SHAWOOD brand standards through elevated service, detailed communication, and product expertise
Qualification
Required
Bachelor's degree OR equivalent combination of education and experience
A Real Estate License is required
Minimum 2 years of experience in online sales, customer engagement, real estate, or a similar role
Experience responding to digital inquiries and guiding customers through early buying stages
Hybrid position: Must be able to work from home on weekends and in-office other scheduled days
Preferred
Experience in luxury residential sales, architectural product education, or premium customer service environments
Proficiency with CRM tools, online listing platforms, and digital communication systems
Experience supporting high-end or brand-driven customer engagement processes
Benefits
Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Access a 401(k) retirement savings plan.
Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included.
An employee assistance program (EAP) is also available.
Enjoy discounted group pet insurance rates.
Company
Richmond American Homes
Overview What sets us apart from other national homebuilders? Many will tell you it’s our quality homes and commitment to customer excellence.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Viger
Chief Operating Officer
Krista Montgomery
Sr. VP & Chief HR Officer
Recent News
Morningstar.com
2025-11-13
2025-10-02
2025-09-25
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