First American · 9 hours ago
Default Loan Servicing Specialist (remote)
United States
Full-time
Remote
Mid Level
$23.37/hr - $31.15/hr
3+ years expServiceMac is a new sub-servicing entity in the mortgage servicing industry, focused on providing superior technology and personalized service. The Default Loan Servicing Specialist will service mortgage accounts, ensuring compliance with state and federal laws while managing default proceedings and maintaining communication with various stakeholders.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Service mortgage accounts to ensure all Default activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines
Conduct a complete review of files to ensure all default timeframes have been met to include underwriting, if applicable
Manage default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with default
Monitor activities by reviewing all proceedings, records, and timeframes in addition to working all system/database activities throughout the default process
Diligently follow up on all outstanding requests and telephone calls from internal and external partners
Audit accounts for expense compliance and ensure proper application to system of record
Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise
Diligently follow up on all outstanding requests and telephone calls from internal and external partners
Manage exception reporting used as key controls for minimizing risk
Qualification
Required
High School diploma or equivalent
3+ years of directly related experience
Working knowledge of fundamental concepts, practices and procedures of department/field
Good verbal and written communication skills
Extreme attention to detail and ability to adhere to strict guidelines and procedures
Preferred
GSE and Government experience
MSP and LoanSphere experience
Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase