LHH · 14 hours ago
Service Coordinator
Frederick, MD
Contract
Hybrid
Entry Level
$24/hr - $30/hr
1+ years expLHH is a company that focuses on providing exceptional service in the HVAC industry. They are seeking a Service Coordinator who will act as the communication hub between customers, office staff, and field technicians, ensuring efficient service operations and customer satisfaction.
Human Resources
Responsibilities
Answer and log incoming customer service calls in a courteous and professional manner
Create accurate service tickets with all required details
Provide updates to customers regarding scheduling, technician arrival times, and service status
Maintain real‑time updates in the service management system (e.g., Penta or similar)
Document job notes, follow-ups, and status changes accurately
Identify and escalate delays or concerns to the Service Manager
Schedule, assign, and dispatch HVAC technicians based on workload, skill set, and priority
Ensure technicians have all necessary information and materials for each job
Monitor technician check‑ins/outs and adjust schedules throughout the day
Assist with preparing work orders, ordering materials, and tracking shipments
Compile and review service reports such as call logs, PM reports, and WIP summaries
Support the Service Manager and supervisor in workflow optimization and issue resolution
Qualification
Required
High school diploma or equivalent required
1–3 years of customer service, dispatch, or administrative experience (HVAC or trades preferred)
Strong communication skills and ability to multitask in a fast‑paced environment
Proficiency in Microsoft Office and ability to learn industry‑specific software
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Any other paid leave required by Federal, State, or local law
Holiday pay upon meeting eligibility criteria
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
Company data provided by crunchbase