Gainsight · 3 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $120K/yr
4+ years expGainsight is an AI-powered retention engine behind the world’s most customer-centric companies. They are seeking a Customer Success Manager to drive measurable customer outcomes and long-term growth across a portfolio of Enterprise accounts by enabling adoption and delivering value at scale through relationship-driven engagement.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Work with a defined set of customers to ensure adoption, outcomes, and retention
Partner with customers to define success criteria, align on business objectives, and create actionable success plans
Promote adoption of Gainsight solutions and ensure customers realize measurable ROI
Monitor account health, proactively address risks, and manage renewal motions in partnership with Sales
Identify upsell/cross-sell opportunities and collaborate with Account Executives to capture growth
Use Gainsight technology, automation, and playbooks to streamline engagement while maintaining a human-first experience
Share customer insights with Product, Support, and Services; advocate for customer needs internally
Lead periodic reviews with customers to demonstrate value, align on goals, and strengthen relationships
Partner closely with Sales, Product, and Support to deliver a cohesive customer experience
Qualification
Required
4–7 years of experience in Customer Success, Account Management, Consulting, or another client-facing role
Proven track record managing a set of accounts, ideally in the SaaS or technology industry
Strong relationship management and communication skills, with ability to engage mid-level to senior stakeholders
Experience driving adoption and value realization using technology and data
Ability to balance efficiency with personalization across multiple accounts
Strong problem-solving skills with a bias for action and customer-first mindset
Preferred
Direct, hands-on experience as a Gainsight user, ideally as a CSM leveraging the platform to drive adoption, outcomes, and retention. Candidates with direct Gainsight platform experience will be strongly preferred
Familiarity with SaaS business models, subscription renewals, and expansion strategies
Experience working cross-functionally with Sales, Product, and Services teams
Benefits
Fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
2026-01-13
Morningstar.com
2025-11-03
Company data provided by crunchbase