Educational Systems Federal Credit Union · 5 hours ago
Recovery Ambassador (Greenbelt, MD)
Greenbelt,MD,US
Full-time
Onsite
Mid, Senior Level
$23.82/hr - $29.78/hr
4+ years expEducational Systems Federal Credit Union has proudly served the education community for over 70 years. They are seeking a Recovery Ambassador who will maintain accurate collections and recovery records while assisting members in understanding and utilizing the credit union's products and services.
BankingFinancial ServicesOnline Portals
Responsibilities
The Recovery Ambassador follows detailed and standardized procedures in maintaining accurate collections and recovery records
Performs a variety of duties related to the collection and recovery function in accordance with Educational Systems Federal Credit Union policies and procedures and are in compliance with all Federal, State, NCUA and other regulatory agencies rules and regulations
The incumbent responds to questions and/or provides information upon request from both internal and external members
Processes requests/transactions, as appropriate
The Recovery Ambassador works directly with outside collection agencies and attorneys to achieve maximum recovery on assigned accounts
Assists members and potential members in understanding and utilizing Educational Systems Federal Credit Union products and services
Qualification
Required
High school diploma or GED required
Minimum four (4) years' experience in post charge off collections and recovery in a financial institution or collection agency is required
Ability to function independently exercising sound judgment on advanced collection principles and prioritize responsibilities to meet deadlines
Must be willing to cross train in other areas within Member Solutions
Excellent interpersonal, problem solving, and analytical skills required
Must be proficient in the use of Microsoft Office Professional, PACER, e-Oscar and Accurint
A working knowledge of the Fair Debt Collection Practices Act and bankruptcy laws is essential
Ability to function in a financial institution environment and utilize standard office equipment including but not limited to: 10 key calculator, fax, copier, telephone, etc
Company
Educational Systems Federal Credit Union
Educational Systems Federal Credit Union provides various digital banking services to the education community for financial development.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Perkins
SVP, Chief Information Officer
Recent News
2024-12-04
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