Lumin Digital · 12 hours ago
Program Manager, Services
United States
Full-time
Remote
Mid Level
$150K/yr - $165K/yr
3+ years expLumin Digital is seeking an experienced and proactive Program Manager to drive focused efforts to improve and scale their implementation processes across the Services organization. In this role, you will work across multiple teams to identify systemic issues and ensure that changes are implemented and adopted in active and future projects based on client feedback and insights.
Financial ServicesFinTechSaaSSoftware
Responsibilities
Drive and coordinate implementation process improvements across the Services organization, ensuring changes are executed, adopted, and reflected in active and future delivery efforts
Work across Lumin departments and partners to identify systemic issues and recurring challenges impacting implementation delivery
Track, manage, and drive follow-through on improvement initiatives identified through project retrospectives, client feedback, surveys, and internal reviews
Apply approved process, tooling, and delivery improvements to in-flight projects to improve consistency, efficiency, and outcomes across the implementation portfolio
Maintain and evolve standard implementation artifacts, including the project template, timelines, milestones, and dependencies, and socialize updates to delivery teams and stakeholders
Support coordination of cross-functional activities related to implementations, including integration readiness, deployment sequencing, and dependency management, without owning day-to-day project delivery
Provide regular updates and visibility to Services leadership and delivery teams on improvement initiatives, systemic issues, and progress against follow-up items
Own the socialization of client implementation survey results and portfolio-level insights with internal stakeholders, ensuring learnings are clearly communicated and understood
Document, track, and drive follow-up on Services- and implementation-related improvement opportunities, ensuring accountability and sustained adoption
Identify patterns and trends across the Lumin implementation portfolios and broader Services delivery efforts, and partner with cross-functional teams to drive corrective actions
Serve as a point of escalation for the Services department process- and delivery-related issues requiring cross-team coordination, ensuring they are surfaced, documented, and routed to the appropriate owners for resolution
Support ad hoc project requests as needed
Qualification
Required
Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience) required
3 years of experience in project or program management, ideally in a SaaS, fintech, or enterprise software implementation context
Proven success managing external client implementations with multiple stakeholders and tight timelines
Hands-on experience supporting or coordinating enterprise application deployments and integrations in the financial services or digital banking space
Proficient in project planning tools such as Gantt charts, Kanban boards, or similar (e.g., Jira, Trello, Smartsheet)
Comfortable working cross-functionally with product, engineering, customer success, and partner/vendor teams
Experience managing third-party partner integrations, including timeline coordination and issue escalation
Experience driving operational improvements across a delivery or services organization, including translating insights into implemented and adopted changes
Strong organizational and time management skills with the ability to manage multiple concurrent projects
Excellent written and verbal communication skills across technical and non-technical audiences
Proactive, solutions-oriented mindset with the ability to identify risks early and drive mitigation plans
Adept at facilitating cross-functional alignment and resolving communication breakdowns
Customer-first attitude and a willingness to balance client expectations with internal delivery capacity
Passion for process improvement, Agile collaboration, and scalable implementation frameworks
Comfortable working with qualitative and quantitative inputs (e.g., retrospectives, client surveys, delivery metrics) to inform improvement efforts
Ability to drive accountability and follow-through across teams without direct authority
Preferred
Project Management certification (e.g., PMP, PMI-ACP, CSM, SAFe) is preferred but not required
Company
Lumin Digital
Lumin Digital provides cloud-native digital banking solutions, helping financial institutions enhance user experience and engagement.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$260M2026-01-02Undisclosed· $25M
2025-03-26Undisclosed· $75M
2024-12-02Private Equity· $160M
Leadership Team
Jeff Chambers
Founder & CEO
Lisa Sutton
Chief Talent Officer
Recent News
2025-12-16
Company data provided by crunchbase