Geisinger · 4 hours ago
Service Management Platform Architect (ServiceNow)
Danville, PA
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expGeisinger is focused on delivering innovative healthcare solutions, and they are seeking a Service Management Platform Architect to lead the design and implementation of scalable platform architectures using ServiceNow. The role involves developing technical architecture, collaborating with stakeholders, and driving continuous improvement across the platform and associated processes.
Health CareHospitalMedical
Responsibilities
Designs and develops technical architecture to meet business requirements that comply with enterprise and platform level architecture and standards
Develops proof of concepts and business cases to present solution options to senior leadership and business stakeholders
Develops advanced system documentation, including, but not limited to, architectural best practices, technology capabilities, coding standards, process flows, design documents, architecture diagrams, and platform roadmaps
Leads the design and implementation of platform applications, services, modules, and integrations
Responsible for regularly conducting and evaluating platform health, security and performance reports and creating plans to mitigate any findings
Responsible to ensure the scalability, reliability, and performance of platform
Troubleshoots and assists in the resolution of advanced technical issues
Maintains expert level knowledge of platform technology including current and forward-looking industry trends
Ensures platform solutions and processes are scalable, flexible, and optimized for performance and user experience
Participates in requirements gathering, story writing, user acceptance testing, release management and training
Proactively evaluates and assesses current processes, procedures, capabilities and executes continuous improvement activities
Responsible for assigned ITSM and ITIL processes and practices within the service management ecosystem, ensuring alignment with industry standards and organizational objectives
Qualification
Required
Experienced developer in ServiceNow
Great communication skills
Go-getter attitude and works well with others
High School Diploma or Equivalent (GED)
Minimum of 12 years-Relevant experience
ServiceNow Certified Administrator
Bachelor's degree (preferred)
Preferred
Good organizational skills
Strategic mindset
Healthcare experience
Benefits
Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
Company
Geisinger
Geisinger is a health and wellness organization that offers orthopaedic, weight-management, and heart care services. It is a sub-organization of Risant Health.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.95MKey Investors
U.S. Department of Agriculture
2024-04-02Acquired
2024-01-10Grant· $0.95M
Leadership Team
Terry Gilliland
President & CEO
Anne Morse
Director, Division of Pediatric Sleep Medicine
Recent News
EIN Presswire
2025-12-08
2025-11-23
2025-11-03
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