Technology Integration Group · 4 hours ago
Contact Center Representative
Annapolis Junction, MD
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrSystems Integration, Inc. is hiring Tier 1 Contact Center Representatives to begin work in Annapolis Junction, MD. The role involves providing information and resolving customer inquiries through telephone interactions while maintaining detailed records of customer interactions.
ConsultingInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Confer with customers by telephone to provide information and research to resolve questions
Verify that appropriate responses were provided to resolve customer inquiries and keep detailed records of customer interactions
Use Customer Relationship Management (CRM) software and research extensive commercial and government databases
Qualification
Required
Must be available to work between 4:30am to 9:30pm EST (7) days per week, 365 days per year
Shift schedules are 4:30am to 1pm and 1pm to 9:30pm including weekends and holidays
Must be a US Citizen and be able to obtain a public trust security clearance
Must be able to pass a federal background check
Proven knowledge and experience in the principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
Must have knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar, to produce clear documentation of calls
Call Center Reps will be adept at active listening and effective speaking skills to convey information effectively and be service-oriented, actively seeking ways to help and resolve problems
Must excel at reading comprehension and understanding written work in work-related documents
Must employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Benefits
Competitive pay
Performance-based incentives
Paid vacation
10 paid holidays per year
Company
Technology Integration Group
TIG is a single source IT solutions provider for businesses and organizations of all sizes.
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-05-19Acquired
Leadership Team
Bruce Geier
President/CEO
Company data provided by crunchbase