Visiting Angels Greater Philadelphia · 11 hours ago
Inside Sales/Intake Coordinator - Jenkintown
Jenkintown, PA
Full-time
Onsite
Senior Level
7+ years expVisiting Angels is a home care company seeking an Intake Coordinator who connects with families over the phone. The role involves handling inquiries, conducting assessments, guiding clients through services, and collaborating with care teams.
Hospital & Health Care
Responsibilities
Handle all incoming inquiries with warmth and professionalism. Make every caller feel heard, supported, and confident that they’ve found the right place
Conduct in-depth phone assessments to uncover each client’s unique care needs — from health conditions to emotional concerns. You'll ask the right questions and listen between the lines
Guide clients and families through our services, answer questions with clarity and kindness, and turn uncertainty into comfort and confidence
Document all interactions accurately in our system and maintain clear, confidential records — so the care team can do their best work, too
Work closely with our scheduling team to give the advanced information about the right caregiver of each client, based on needs, preferences, and personalities
Check in with families post-intake to ensure satisfaction, and provide that steady, reassuring presence they’ve come to rely on and ensure 360 degree feedback. Check in with families who are still trying to make decisions
Collaborate with assisted living facilities, hospital discharge planners, rehab centers, and healthcare professionals to ensure smooth referrals — and to spread the word about the compassionate care we offer
Qualification
Required
At least 7 years of experience in customer service, intake, or care coordination, or phone-based sales
A natural ability to connect with others over the phone — especially during emotional or stressful times
Exceptional listening and communication skills, with a gift for translating complex needs into real solutions
Empathy, warmth, and patience — you lead with heart and follow through with professionalism
Strong organizational and critical-thinking skills, able to manage multiple tasks without losing sight of the human side of your work
Comfort using database software and managing digital records accurately and securely
ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION
Preferred
Experience or familiarity with home care, senior services, or healthcare is a big plus — but if you're quick to learn and deeply compassionate, we'll train you
Benefits
Paid time off (PTO)
Lucrative bonus structure tied to your impact and results
Health care, dental, and voluntary life insurance
Ongoing training and opportunities for personal and professional growth
Company
Visiting Angels Greater Philadelphia
Visiting Angels of Greater Philadelphia With offices in Jenkintown, Chadds Ford, Havertown, Horsham, Philadelphia, and Audubon, Visiting Angels has been a trusted name in home care for seniors and their families across the Greater Philadelphia region.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andy N.
Chief Executive Officer
Company data provided by crunchbase