LogicGate · 21 hours ago
Manager, Customer Success
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $140K/yr
5+ years expLogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, dedicated to empowering enterprises to manage their risks effectively. The Manager, Customer Success will lead and coach a team of Customer Success Managers, focusing on the health, retention, and growth of Mid-Market and International segments while collaborating cross-functionally to ensure customer success with Risk Cloud.
ComplianceCyber SecurityEnterprise SoftwareRisk ManagementSaaSSoftware
Responsibilities
Manage a team of CSMs, providing consistent 1:1 coaching, professional development, and performance management
Refine the customer journey for mid-market and international accounts, focusing on scalable engagement models that drive measurable customer outcomes
Own the expansion and Gross Dollar Retention (GDR) targets for your segment. Partner closely with Sales to identify expansion opportunities
Act as the subject matter expert for our international book of business, understanding regional nuances in GRC regulations
Serve as the "Voice of the Customer" to our Product and Engineering teams to influence the roadmap based on customer segment needs
Serve as a senior point of contact for your team’s accounts, helping to resolve complex issues and reinforce the strategic partnership
Qualification
Required
5+ years in Customer Success within the SaaS industry; at least 2 years in a formal leadership or team-lead capacity
Proficient in CS tools (e.g., Planhat) and Salesforce to track health scores and forecast renewals, churn, and expansion
Ability to explain complex risk management concepts to both technical admins and C-suite stakeholders
Preferred
Previous experience in GRC, Cybersecurity, or a similarly complex technical domain is highly preferred
Experience managing or working with international accounts (EMEA/APAC) and understanding the complexities of global compliance standards (GDPR, ISO, etc.) is preferred but not required
Benefits
Equity options
Flexible health and wellness benefits
Generous PTO
Annual Company Holidays
Health Days
Summer Fridays
Access to LinkedIn Learning
Regular People Leader training
Internal Mentorship Program
Paid volunteer hours
Company
LogicGate
LogicGate is a technology company that offers cyber risk, controls compliance, and enterprise risk management services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$156.02MKey Investors
Jump CapitalTechstars
2021-07-28Series C· $113M
2020-12-15Series Unknown· $8.75M
2019-12-17Series B· $24.75M
Leadership Team
Matt Kunkel
CEO
Dan Campbell
Co-Founder
Recent News
2026-01-22
Company data provided by crunchbase