Customer Success Manager - Global Trade jobs in United States
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Ladders · 10 hours ago

Customer Success Manager - Global Trade

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$106K/yr - $198K/yr
date8+ years exp

Ladders is seeking a Customer Success Manager - Global Trade to join a leader in the Media space. In this role, you will be responsible for delivering outcomes for customers and stakeholders, collaborating cross-functionally, and taking ownership of priorities to drive customer retention and value.

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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Partner with customers to define success and monitor progress
Develop best practices and collaborate with internal teams
Track customer health and escalate concerns based on insights
Identify growth opportunities and recommend improvements
Drive customer retention and value through tailored engagement
Leverage technology to manage client data and forecasts
Build business plans and represent Customer Success in meetings

Qualification

Customer Success ManagementGlobal Trade ExperienceGainsightSalesforceSaaSERP ApplicationsCloud Software SolutionsBusiness AcumenCommunication Skills

Required

8+ years of professional experience, including a minimum of 3 years in customer success
4-year college degree required
Proficiency in Gainsight or Salesforce
Strong business acumen and communication skills; capable of managing customer journeys and conflict resolution

Preferred

master's degree
Experience in Global Trade
Functional/technical skills in SaaS and ERP applications
Experience with cloud software solutions and cloud delivery models

Benefits

Flexibility in work arrangements and work-life balance support
Career development opportunities through continuous learning
Comprehensive benefit plans, including flexible vacation and Mental Health Days
Inclusive culture focused on values and employee well-being
Social impact initiatives with paid volunteer days and pro-bono opportunities
Support for mental, physical, and financial well-being through various resources

Company

Ladders

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Glassdoor4.0
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Ladders is the home for $100K+ careers
dateFounded in 2003
location
New York, New York, USA
people-size51-200 employees
web-link
http://www.theladders.com

Funding

Current Stage
Growth Stage
Total Funding
$7.25M
Key Investors
Matrix
2004-11-08Series A· $7.25M

Leadership Team

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Marc Cenedella
Founder
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