Caruso · 5 hours ago
Seasonal Porter - The Grove
The Grove
Part-time
Onsite
Entry Level
$20/hr - $22/hr
2+ years expCaruso is a company that prides itself on providing exceptional service, and they are seeking a Seasonal Porter to enhance guest experiences. The Porter will interact with guests, fulfill service requests, and ensure a seamless experience while maintaining the highest hospitality standards.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Utilize all resources available to ensure full knowledge and understanding of Caruso property, in order to provide an exceptional 5-star service experience for our guests Fulfill guest services requests including, but not limited to, Package Delivery, Bell Cart Runs, as well as any additional legal requests to accomplish the “full service” commitment
Coordinate guest needs with other department’s as required through lateral service, in order to ensure a seamless guest experience outcome
Properly use and follow the Radio Etiquette guidelines and correct Radio Call codes to perform assigned tasks and communicate efficiently to appropriate departments
Greet all guests with the Caruso Hospitality Standards and proper phone greeting. This involves reading and being aware of the Daily Discussion, closing and opening Concierge notes, adhering to Company mandated Hospitality Steps of Service and any other applicable guidelines provided by the Company
Properly resolve resident or guest complaints through exercising “LEAP” from the Caruso Hospitality Standards
Other duties as assigned
Qualification
Required
Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times
Excellent written and verbal communication skills; Professional and pleasant tone of service
Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs
Follow the Steps of Service and be aware of all property information, events and provide 5-star services experience for all guests and residents
Must be able to work in a fast-paced environment
Must be timely, reliable and consistent with attendance and schedule requirements
Proactive, approachable and solution-focused
Able to present and maintain a business professional appearance daily in the mandatory uniform assigned to this role
Ability to understand and communicate effectively in English
Able to push a Bell Cart or Flat Bed up to 60 pounds
Standing for up to 8 hours a day
Sitting up to 8 hours a day, walking up to 8 hours a day
Ability to climb stairs
Ability to stoop and bend
Must be clean shaven at all times
Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role
Preferred
Minimum of two years' experience in a hospitality setting preferred but not required
Company
Caruso
Caruso Affiliated continues to be the leader in the industry for sales, popularity, growth and the highest quality portfolio.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Elana Siegel
Executive Vice President, Chief Human Resources Officer
Recent News
Pasadena Star News
2025-05-29
Cincinnati Business Courier
2023-10-26
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