Expedia Group · 19 hours ago
Sr Systems Analyst
Washington - Seattle Campus
Full-time
Onsite
Mid, Senior Level
$146K/yr - $204K/yr
3+ years expExpedia Group is a company that powers global travel for everyone, everywhere. They are seeking a Senior Technical Account Manager to ensure their contact center technology enables excellence in global servicing, acting as the liaison between vendors and internal teams to improve provisioning processes.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Develop strong working relationships with partners, serving as a trusted technical point of contact for provisioning activities
Contribute to the design and execution of changes across the end-to-end provisioning flow to support defined business requirements
Support the build and maintenance of persona mappings across agent tools, including SSO and automated provisioning
Apply solid technical knowledge to troubleshoot issues, support solution design, and assist with partner-specific provisioning needs
Create and maintain provisioning plans for a portfolio of partners, with guidance on scope and complexity
Identify potential provisioning risks, escalate concerns appropriately, and assist in tracking mitigation actions through resolution
Represent partner needs in cross-functional discussions with product, engineering, operations, and support teams, while aligning with established policies and priorities
Participate in project tasks and process improvement initiatives to enhance TAM tooling, documentation, and operational consistency
Qualification
Required
Three to five years of professional experience in tool administration, configuration, or contact center technologies
One to two years in a customer-facing technical role, such as Technical Account Management, Solutions Consulting, or similar
Experience supporting contact center operations, including areas such as IVR configuration, routing, workforce planning, or agent tooling
Familiarity with platforms such as Pega, Sprinklr, Oracle, Salesforce, Genesys, or other CRM or CCaaS solutions
Working knowledge of call center operations, including common KPIs, routing concepts, agent skilling, and incident handling
Foundational project coordination skills with strong written and verbal communication, analytical thinking, and problem-solving abilities
Comfortable explaining call center concepts, tool integrations, and provisioning workflows to both technical and non-technical audiences
Demonstrated curiosity and willingness to learn new systems, technologies, and operational models
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase