Expedia Group · 2 days ago
Senior Technical Account Manager
Washington - Seattle Campus
Full-time
Onsite
Senior Level
$146K/yr - $204K/yr
5+ years expExpedia Group is a company that powers global travel for everyone, everywhere. They are seeking a Senior Technical Account Manager to act as the primary liaison between their vendor and internal call center provisioning admins, ensuring the contact center technology enables excellence in global servicing.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Build deep, long-lasting relationships with partners as their go-to technical advisor for provisioning
Domain expert on designing and executing changes to the end-to-end provisioning flow that meet business requirements
Build and implement persona mappings across all agent tools for SSO and auto-mated provisioning
Demonstrate comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies
Create provisioning plans for success with a portfolio of partners of increasing size and complexity
Proactively identify provisioning risks and create mitigation plans, establishing actions, ownership, and driving resolutions
Demonstrate a strong ability to represent and advocate for the partner with cross-functional teams (including product, engineering, operations, and support), while supporting policies and decisions that are in the best interests of the company
Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge
Qualification
Required
Five years of professional experience in tool administration, configuration, or contact center solutions
Two years in a customer facing technical role, ideally as a Technical Account Manager or Solutions Consultant
Five years of contact center operations experience in workforce planning, IVR development, routing, or other customer contact methods
Experience with Pega, Sprinklr, Oracle, Salesforce, Genesys, or other CRM or CCaaS platforms
Deep understanding of call centers operations, including standard KPIs, workforce planning, business rule setup and maintenance, customer routing, agent skilling and incident management
Project management skills, with excellent communication, analytical, and problem-solving abilities to quickly resolve issues and drive customer satisfaction
Skilled communicator who is adept at leading discussions regarding call centers, tool integration, and provisioning concepts to a broad variety of technical and non-technical persons
Ability to influence decision-making to bring groups to consensus
Demonstrated technical curiosity and analysis skills
Demonstrated leadership through independent decision-making, training and mentorship of members of the team
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase