Axiom Path · 9 hours ago
End User Support Specialist #3527590
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expAxiom Path is a global solutions provider leveraging AI and pre-built analytics to deliver exceptional services. They are seeking an End User Support Specialist to serve as the primary IT presence for their Charlotte office, providing executive-level support and ensuring timely issue resolution for approximately 70 onsite users.
AdviceBusiness DevelopmentInformation ServicesInformation Technology
Hiring Manager
Kristoffer Ralph S.
Responsibilities
Act as the on-site IT Site Lead for the Charlotte office, owning all end-user computing and local support needs
Deliver white-glove, executive-level support for laptops, mobile devices, AV systems, and collaboration tools
Provide Level 2 end-user support across Windows and macOS environments
Support a diverse device landscape, including Windows 11 PCs, MacBooks, cell phones, and tablets
Perform “smart hands” support for infrastructure needs, including basic networking equipment support and small server room tasks
Serve as the primary point of contact for approximately 70 onsite users, ensuring timely, professional issue resolution
Partner closely with the End User Service Delivery Manager based in Clemmons and the broader IT teams
Participate in onboarding, device provisioning, and first-week orientation support
Travel to Clemmons during the first week to meet the extended IT team and align on processes
Qualification
Required
3+ years of hands-on desktop or end-user computing support experience
Proven experience delivering executive and white-glove IT support
Strong working knowledge of Windows 10/11, Office applications, and macOS environments
Experience supporting mobile devices, tablets, and enterprise endpoint tools
Comfortable working in a fully onsite role, five days per week
Professional demeanor with excellent communication and customer service skills
Preferred
Experience acting as a site lead or primary onsite IT contact
Ability to handle light infrastructure and smart-hands responsibilities in a corporate setting
Company
Axiom Path
Axiom Path is a consulting company that helps in staffing & advisory services along with talent extension and data science services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jordan Crowther
Managing Partner
Recent News
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