A+ Federal Credit Union · 2 hours ago
Mortgage Underwriting Supervisor
Austin, TX
Full-time
Hybrid
Senior Level
$36.16/hr - $36.16/hr
5+ years expA+ Federal Credit Union is seeking a Mortgage Underwriting Supervisor to lead their mortgage lending team. This role involves overseeing and developing the underwriting staff while ensuring compliance with policies and regulations, as well as maintaining an active pipeline of loans.
BankingDebit CardsFinancial Services
Responsibilities
Lead and manage the Mortgage Loan Underwriting team, including hiring, training, coaching, mentoring, and setting performance and service goals. Recommend disciplinary action and terminations as needed
Monitor and evaluate individual performance, providing monthly feedback and conducting annual performance appraisals
Establish and review performance standards, complete evaluations on schedule, and administer disciplinary actions when necessary
Conduct regular team meetings to communicate updates, align priorities, and reinforce service standards
Develop and implement career development plans for team members, including educational support, goal setting, and training opportunities
Manage the distribution and balance of the underwriting pipeline among team members
Develop, implement, and monitor performance expectations and production goals for the team
Resolve member disputes, escalations, and service-related issues in collaboration with other departments
Collaborate with the mortgage quality control (QC) team to address and resolve any pre-funding and post-closing QC findings, ensuring all identified issues are remediated promptly and in accordance with regulatory and investor requirements
Work proactively to resolve any loan quality concerns raised by investors, including responding to investor inquiries, facilitating documentation requests, and implementing corrective actions as needed
Maintain open communication with QC and investor representatives to ensure ongoing compliance and uphold the highest standards of loan quality
Promote ongoing automation and process improvement efforts to maximize efficiency
Assist in departmental planning, budgeting, and recommending changes for improvement of procedures and workflows
Maintain an active personal pipeline of mortgage loans, ensuring timely and accurate underwriting decisions
Underwrite conventional, FHA, and VA loans, including delegated underwriting authority
Ensure all loans meet investor guidelines, secondary market requirements, and regulatory compliance
Review and analyze loan application data, including credit reports, income, and asset documentation
Make recommendations for loan approvals, denials, or exceptions, escalating complex cases, as necessary
Stay current on all relevant mortgage lending laws and regulations
Complete all required annual compliance training as required by the Credit Union
Serve as a team member on organizational or departmental projects
Participate in external credit union-sponsored activities and community/education events to increase credit union awareness
Maintain confidentiality
Perform other duties as required or assigned
Qualification
Required
High school diploma or G.E.D equivalent required
Five years of mortgage underwriting experience required
Two years of FHA/VA underwriting experience required
Three years of supervisory experience required
Direct Endorsement certification from the U.S. Department of Housing and Urban Development (HUD)
Staff Appraiser Reviewer certification from the U.S. Department of Veterans Affairs (VA)
Demonstrated team leadership abilities
Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively
Comprehensive understanding of investor guidelines, including FHA, VA, Freddie Mac, Fannie Mae, and other investor products, as well as in-depth knowledge of Texas real estate lending laws and regulations
Proficiency in federal and state mortgage lending regulations, including but not limited to ECOA, Truth-in-Lending, RESPA, Fair Housing, HMDA, and Texas Equity requirements
Extensive knowledge of the secondary mortgage market and proven experience underwriting first and second residential mortgage loans
Technical proficiency with Microsoft Office, mortgage loan origination platforms, and Symitar/Quest with the ability to navigate multiple platforms efficiently and effectively
Ability to take initiative while remaining open to ideas from others
Ability to work independently and as part of a team, with flexibility to adapt to change
High level of trust, diplomacy, and professionalism, given the sensitive nature of member interactions and extensive personal contact required in this role
Ability to research, interpret regulations, and manage conflict, demonstrating sound judgment and critical thinking skills
Must have the ability/stamina to work at least 40 hours a week
Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data
Must be able to engage in critical thinking skills to help identify and solve potential issues in the field
Must be able to communicate heavily through telephone, e-mail, and in-person communications
Preferred
Bachelor's degree preferred
Pleasant and professional appearance
Verbal skills
Enjoy working with public using courteous professional approach
Flexible working hours
Dependable
Organizer and planner
Possess decision-making abilities
Versatile in all aspects of the Credit Union
Company
A+ Federal Credit Union
A+ Federal Credit Union is a full-service financial institution that offers financial education, credit union, and online banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Julie Bowering
Senior Vice President of Lending
Recent News
2025-10-17
2025-09-25
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