Enmarket Arena · 1 hour ago
Director of Venue Operations | Full-Time | Bilbrey Event Center
US-KS-Manhattan
Full-time
Onsite
Lead/Staff, Director/Executive
$75K/yr - $90K/yr
5+ years expOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The Director of Venue Operations is responsible for the comprehensive day-to-day leadership of the Bilbrey Family Event Center, overseeing operations, event execution, and financial management while ensuring a high-quality guest experience and compliance with safety standards.
EventsMedia and EntertainmentMusic
Responsibilities
Oversee daily operational procedures including access control, user coordination, venue readiness, and event-day execution
Manage event scheduling, load-in/load-out, setup, teardown, and cross-departmental coordination
Supervise event staffing plans, training standards, and recommended staffing levels for full-time and part-time staff
Ensure effective coordination of academic, recruiting, livestock, community, and special events within the event calendar
Oversee ticketing operations, entry procedures, event staffing plans, and coordination with security services
Direct routine facility maintenance programs including cleaning, repairs, preventative maintenance, and event-related support
Ensure compliance with all applicable safety, health, and risk-management requirements, including emergency response planning
Oversee life-safety systems, fire protection, workplace safety, and coordination with University and local authorities
Track preventative maintenance programs and maintain operational documentation and manuals
Assist in developing operational budgets, financial forecasts, pricing structures, and rental fee recommendations
Implement cost-control strategies and support financial reporting frameworks
Monitor operational expenditures and recommend adjustments to improve efficiency and financial performance
Establish and maintain guest experience standards and systems for collecting and evaluating customer feedback
Support marketing, promotional, branding, and customer-engagement strategies to enhance event attendance and reputation
Collaborate with University stakeholders on branding consistency and public-facing communications
Support sponsorship strategy development, inventory management, and alignment with philanthropic and naming-rights opportunities
Assist with securing partnerships consistent with Kansas State University policies and objectives
Coordinate and manage vendor relationships including catering, concessions, audiovisual providers, and service partners
Support food, beverage, and catering operations strategies and vendor performance
Participate in the review of facility expansion design concepts and provide operational recommendations
Review and comment on FF&E inventories related to future facility growth
Support preparation of operational pro formas encompassing expanded event mixes and programming opportunities
Qualification
Required
Bachelor's degree from an accredited college or university
Minimum 5-7 years of experience in venue, facility, or event operations management
Demonstrated knowledge of arena or event center operations, staffing, and event execution
Strong understanding of budgeting, financial forecasting, and operational cost control
Knowledge of safety regulations, emergency planning, and risk management best practices
Ability to work nights, weekends, and holidays based on event schedules
Strong communication and relationship-building skills with internal stakeholders and external partners
Proven ability to operate in a fast-paced, event-driven environment
Proficiency in Microsoft Office (Excel, Word, Outlook)
Preferred
Experience in rodeo management
Experience in arena setup and layout
Agricultural knowledge
Stock handling experience
Benefits
Health, Dental and Vision Insurance
401(k) Savings Plan
401(k) matching
Paid Time Off (vacation days, sick days, and 11 holidays)
Company
Enmarket Arena
Enmarket Arena is a media and entertainment company that offers tenants music, events, and sports services.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase