Circana · 3 hours ago
VP, Client Strategy Lead - Enterprise Client Service Transformation & Delivery - Remote US
United States
Full-time
Remote
Director/Executive
$170K/yr - $200K/yr
10+ years expCircana is a company committed to continuous learning and growth, diversity, equity, and inclusion. They are seeking a visionary senior leader to design and scale a world-class B2B client service organization for their enterprise clients globally, focusing on client service strategy and operational excellence.
Market Research
Responsibilities
Define the long-term vision, guiding principles, and operating framework that aligns with Circana’s mission, delivering a highly effective global B2B client service organization
Lead the clean-sheet design of the future client service organization, including centralized versus decentralized models, dedicated client teams versus pooled resources, role clarity, governance, and reporting structures
Develop and implement a comprehensive framework for service delivery with established SLAs and KPI’s, conduct market research to inform competitive advantage and commercial viability of the framework
Design and implement standardized processes, playbooks, and workflows across onboarding, ongoing service, issue management, and lifecycle support; drive continuous improvement through data and root-cause analysis
Partner with Technology teams to optimize and evolve the client service technology ecosystem, including CRM platforms (e.g. Microsoft Dynamics), case management, knowledge management, automation, analytics, and self-service capabilities. Introduce AI-enabled and proactive service models where appropriate
Work closely with Product, Sales, Engineering, and Operations to ensure seamless client onboarding, support, and lifecycle management. Act as a senior advocate for the voice of the client in strategic and operational decisions
Lead change management efforts associated with new systems, processes, capabilities, and organizational models to drive adoption and sustained impact
Qualification
Required
10+ years of progressive leadership experience in dedicated client service, customer success, support operations, or enterprise services within complex B2B environments
Proven experience leading large-scale service transformations, operating model redesigns, or capability buildouts in world-class B2B client service companies
Strong background in service design, operational excellence, and process optimization
Hands-on experience with technology-enabled service delivery, including CRM platforms, analytics, automation, and workflow tools
Demonstrated ability to influence and align senior stakeholders across functions and regions
Executive presence with strong strategic thinking paired with a willingness to engage in execution details
Experience operating in global, matrixed organizations
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Circana
Circana consults on the complexities of customer behavior.
5001-10000 employees
H1B Sponsorship
Circana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (37)
2023 (32)
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
Vestar Capital Partners
2024-04-23Private Equity· $1.2B
Leadership Team
Stuart Aitken
President and CEO of Circana
Holly Knightly
Chief Financial Officer
Recent News
Gifts & Decorative Accessories
2026-01-25
2026-01-22
Company data provided by crunchbase