INTECON · 1 day ago
Project Manager - DHS Watch Operations
Alexandria, VA
Full-time
Hybrid
Senior Level, Lead/Staff
$90K/yr - $110K/yr
12+ years expINTECON is looking for a highly skilled Intermediate Project Manager / Watch Analyst to support the Federal Protective Service (FPS) Operations Center. This role manages watch operations, ensures quality of deliverables, and coordinates information flow across FPS and partner agencies.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead day-to-day contractor management for Watch operations, including staffing coverage planning, performance oversight, and quality control of watch products across all shifts and functions
Establish and enforce Watch production standards (formatting, timeliness, version control, distribution discipline, and approval workflows) for products such as Daily Operations Summary Reports (DOSR), emergent incident reporting, SitReps, and executive briefing materials
Oversee the end-to-end DOSR lifecycle: consolidating inputs from MegaCenter spot reports/blotters and regional points of contact, validating facts, coordinating follow-ups with reporting officers/agents, and ensuring delivery timelines support senior leader review and VTC briefings
Direct rapid emergent reporting processes to meet short suspense timelines, ensuring the Watch can produce an initial product within required timeframes and sustain updated reporting as incidents evolve
Implement and maintain the Watch information management framework: contact databases (e.g., MS Outlook / emergency notification rosters), distribution lists, telephone rosters, and SOP documentation, with DHS-compliant records retention and retrieval readiness (Congress/GAO/IG/FOIA)
Ensure contractor personnel maintain proficiency in FPS/DHS information systems used for analysis and reporting (including LEIMS, MIST, HSIN, HSDN, and MegaCenter-generated products), and manage onboarding/training as systems change
Manage operational coordination and professional working relationships with interagency operations centers (e.g., DHS NOC and other DHS component operations centers) to support information sharing, awareness, and coordinated reporting
Lead watch-floor workflow management and task prioritization during peak operational tempo (significant incidents, national events, disasters), ensuring deconfliction of information and clear assignment of RFIs and reporting actions
Develop, deliver, and continuously improve training programs for Senior and Junior Watch Officers, including formal and ad hoc sessions, exercises, and evaluations with measurable criteria; encourage joint training with DHS partner operations centers when appropriate
Establish and operate a quality assurance program for Watch services and products, including periodic product reviews, turnover/pass-down quality checks, and corrective action tracking to prevent recurring reporting deficiencies
Oversee contractor program management deliverables: monthly status/progress reports to CO/COR that roll up task performance, workload metrics, risks/issues with corrective actions, and updated schedules (MS Project or comparable)
Produce bi-weekly staffing schedules for watch personnel, identify/mitigate coverage shortfalls, and maintain an accurate monthly personnel roster in the government-required format
Support vEOC operations readiness as needed by ensuring the Watch can coordinate and sustain information flow, archival practices, access control support, and required materials (e.g., GIS products, media feeds) when national operations are activated
Ensure contractor personnel consistently support high-pressure, deadline-driven executive briefing requirements, including drafting talking points, IRTYQ-style responses, and post-briefing follow-up/after-action actions as directed
Qualification
Required
Education: Bachelor's degree (BA/BS)
Experience: 12 years of operations center or emergency management experience, with 8 years in management
Required Certifications: Program or Project Management certification
Tools & Technologies: Microsoft Office Suite
Tools & Technologies: FPS and DHS operational systems
Security Clearance: Secret clearance required
Benefits
Comprehensive Group Health Plans (Medical, Dental, and Vision)
Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance
Flexible Spending Accounts and Supplemental Plans
Company-paid Training and Development Programs
Generous Paid Time Off and Holiday Pay
401k Retirement Plan with Company Match
Critical Illness and Accident Insurance
Employee Assistance Program
Company
INTECON
Intecon is an information technology company specializing in cybersecurity and information assurance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase