CleverTap · 7 hours ago
Account Manager
San Francisco Bay Area
Full-time
Hybrid
Mid, Senior Level
$150K/yr - $210K/yr
2+ years expCleverTap is a global leader in mobile marketing automation and engagement, empowering consumer brands to create personalized experiences. They are seeking a dynamic Account Manager to manage and grow a portfolio of Mid-Market customers in North America, driving revenue growth through renewals, upsells, and cross-sells while collaborating with various teams.
AnalyticsMarketing AutomationMobileReal TimeSaaS
Responsibilities
Own the Relationship: Build trusted, long-term relationships with your portfolio of customers, ensuring high levels of satisfaction, engagement, and retention
Drive Growth: Identify opportunities for account expansion through additional modules, channels (Push, Email, WhatsApp), and higher MAU tiers
Be a Strategic Advisor: Deeply understand your customer’s business goals, KPIs, and marketing strategy. Map CleverTap’s solutions to their needs
Renew and Expand: Lead commercial negotiations for renewals and upsell opportunities, working to increase account value and reduce churn risk
Collaborate Across Teams: Partner with Customer Success, Onboarding, Pre-Sales, Product, and Marketing to ensure smooth adoption, advocacy, and expansion
Forecast and Report: Maintain accurate forecasts and pipeline in Salesforce, using MEDDPICC methodology to manage deals
Be a Product Champion: Stay updated on product releases and market trends to better advise customers and counter competitors
Qualification
Required
Minimum 2yrs, preferred 5+ years of experience in Account Management, Customer Growth, or Post-Sales SaaS roles
Direct ownership of renewals and expansion quota (not just relationship management)
Experience managing mid-market and/or enterprise customers
Strong commercial skills: renewal negotiations, value-based expansion conversations
Comfortable working with marketing, product, data, and technical stakeholders
Experience in B2B SaaS; MarTech/CDP/CRM experience strongly preferred
Preferred
Experience in Martech, Mobile, or Communication SaaS platforms
Familiarity with customer engagement channels such as Push Notifications, Email, SMS, and WhatsApp
Understanding of marketing metrics like retention, CLTV, and conversion rates
Benefits
Competitive compensation and strong career growth opportunities.
Hybrid work model with 2x per week in-office.
Company
CleverTap
CleverTap is the all-in-one engagement platform that helps brands unlock limitless CLV by helping them create personalized experiences
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$181.6MKey Investors
La CaissePeak XV PartnersAccel
2022-08-09Series D· $105M
2019-10-15Series C· $35M
2019-04-10Series B· $26M
Leadership Team
Anand Jain
Co-founder + Product Marketing
Sunil Thomas
Co-Founder & Executive Chairman at CleverTap
Recent News
2025-12-02
2025-08-14
2025-07-22
Company data provided by crunchbase