Service Corporation International · 19 hours ago
Bilingual First Party Collections Representative
Jefferson, LA
Full-time
Hybrid
New Grad, Entry LevelService Corporation International celebrates lives and their associates. They are seeking a Bilingual First Party Collections Representative to communicate with first party past due accounts, utilizing various communication methods and technology to update accounts and resolve discrepancies.
CommercialFamilyFuneralsService Industry
Responsibilities
Applying assertive and persuasive communication skills, respond to inbound automated dialed first party past due accounts. Quickly build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s). Update customer contact information. Document conversation outcomes in database. Maintain accurate customer records
Accept payments through PCI compliant link. Verify and post payments according to procedures
Research payment issues to corroborate customer’s account issues. Initiate outbound calls to locations to discuss account discrepancies, receivables, or late postings
Converse with multiple customers via chat, email, and phone. Personalize standard communications and send to customer. Maintain accurate records
May utilize skip tracing practices to identify and locate delinquent or defunct account holders
Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations
Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to working with a variety of processes, requirements, and cultures
Qualification
Required
High School Diploma or GED
Must be Bilingual in Spanish
Experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention
Technical ability to quickly learn and become proficient with proprietary software
Multi-tasking skill set to manage multiple conversations via chat, email and voice channels
Persuasive verbal communication, professional writing, and exceptional listening skills
Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations
Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
Ability to build professional and trusting business relations
Proficient MS Office Outlook
Shifts available from 8am to 8 pm CST
Preferred
Experience with software and maintaining databases preferred
Company
Service Corporation International
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services.
Founded in 1962
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.6B2024-09-12Post Ipo Debt· $800M
2021-05-24Post Ipo Debt· $800M
1974-05-14IPO
Leadership Team
John Faulk
Senior Vice President, Revenue and Business Development
Recent News
2025-11-05
Company data provided by crunchbase