DASCO Home Medical Equipment · 8 hours ago
Help Desk Technician
Westerville,OH,US
Full-time
Onsite
Mid Level
3+ years expDASCO Home Medical Equipment is a recognized workplace in Columbus, and they are seeking a Help Desk Technician to support their IT department. The role involves assisting associates with IT hardware and software issues, maintaining equipment, and providing technical support.
Health CareHospital
Responsibilities
Monitor and respond quickly and effectively to requests received through the IT help desk
Utilize and maintain the help desk ticketing system
Communicate matters requiring escalation to the Manager of IT
Provide support for all Information Technology products and services
Support may include but is not limited to answering questions from associates, partners, and vendors, troubleshooting problems, teaching or instructing associates regarding systems, software, and/or hardware functionality, and communicating policy
Assist in system, hardware, and software routine maintenance
Maintenance may include but is not limited to software and/or hardware upgrades, patch installations, and reporting
Investigate hardware and/or software problems
Perform minor system hardware and communication connection repairs
Perform basic diagnostic testing
Configure, install, maintain, and uninstall associate workstations (PCs, laptops and tablets) as needed
Ensure all associate workstations have the equipment and/or programs necessary to perform the functions of the job
Assist with the onboarding of new users including but not limited to installing, testing, and configuring new workstations, associated equipment, credentials and software
Deactivate users and uninstall hardware and/or software as needed
Assist or take the lead on various projects including but not limited to process improvement, efficiency, or new software/hardware
Maintain inventory of all equipment, software, and software licenses
Availability for after-hours support as assigned by the Manager of IT is required
Other duties as assigned by manager
Qualification
Required
High School diploma or GED equivalent
Some technical PC systems training or related work
Three-years' experience in an I.T. services role
Preferred
Undergraduate education
Six months' experience in healthcare/medical/insurance/DME customer service role
Benefits
Competitive compensation based on industry standards
Generous 401(k) match with immediate vesting
Growth opportunities
Health insurance benefit opportunities which include Medical, Dental, Vision
Excellent PTO which increases based on tenure
Holiday pay
Fantastic company culture
Company
DASCO Home Medical Equipment
DASCO Home Medical Equipment is committed to providing patients and referral sources with the best service.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ann Cornelius
Chief Revenue Officer (CRO)
Recent News
2025-10-20
GlobeNewswire News Room
2025-03-18
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