Croghan Colonial Bank · 20 hours ago
Teller
Oak Harbor, OH
Full-time
Onsite
New Grad, Entry Level
$15/hr - $18/hrCroghan Colonial Bank is a community-focused banking institution dedicated to helping its customers achieve financial success. The Teller position involves providing exceptional customer service while accurately processing a variety of banking transactions and identifying customer solutions. The role requires strong communication skills and a commitment to compliance and customer satisfaction.
Finance
Responsibilities
Professionally and accurately processes a wide variety of transactions in accordance with bank policy:
Reviews transactions for proper ownership, authorized signatures, current POA’s, endorsements, availability of funds and no red flags present
Only accepts checks for cashing that are within bank policy limits and utilizing 'know your customer' for both the safety of the customer and the bank
Performs accurate cash verifications on all deposits, withdrawals and exchanges
Processes commercial and personal deposits, withdrawals, loan and credit card payments in person, over the phone, by mail or night depository
Fulfills customer requests for cashiers checks, U.S. Savings Bonds, and cash advances on credit cards, etc
Gathers appropriate information to process the closure or payoff of all deposit and loan products
Completes and follows up with customer requests including, COA, On-line/Telebanc enrollment, debit card issue or replacement, auto transfers, direct deposit requests, check orders, stop payments, etc
Utilizes product knowledge to identify and refer customer solutions
Maintains thorough knowledge of consumer and business products and services
Fluent in all digital products
Actively listens to customer needs and seeks opportunities to refer customers to other team members or business partners for outreach
Engages in peer to peer coaching and assists peers as needed to ensure an exceptional customer experience
Responsible to complete, scan, and balance teller work as required at the banking center and keeps personal work area organized
Professionally handles customer complaints and seeks appropriate resolutions
Participates in staff meetings by asking questions, sharing best practices and success stories
Completes CTRs accurately
Performs vault duties as needed
Shares best practices gathered from other offices
Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function
Punctual and regular attendance is required
Qualification
Required
High school diploma or equivalent
Good communication skills, ability to work with others, computer skills
Ability to lift up to 60 pounds
Be able to stand for long periods of time
Ability to travel to and assist at other banking centers as needed
Preferred
Prior banking experience is preferred, but not required
Benefits
Comprehensive benefits package including Medical, Dental, and Vision insurance
401(k) with a company match, safe harbor and profit-sharing
Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
Paid federal holidays
A community-based, hometown culture
A collaborative environment supportive to continual growth and development
Company
Croghan Colonial Bank
Croghan Colonial Bank is a full service bank with products and services for both consumers and businesses.
Founded in 1983
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kendall Rieman
President/CEO
Chris Kelly
Senior Vice President and Chief Credit Officer
Company data provided by crunchbase