C1 · 14 hours ago
Manager, Operations (Field Safety Officer)
Los Angeles, CA, US
Full-time
Onsite
Mid, Senior Level
7+ years expC1 is the foremost provider of advanced communications and data technology for business. The Operations Manager will oversee day-to-day activities within the Operations Department, manage production and budgets, and ensure adherence to safety policies while developing staff and maintaining vendor relationships.
Call CenterInformation TechnologyMessagingSaaSUnified CommunicationsVoIP
Responsibilities
Assists in the development and management of the production, tech, repair budgets
Manages Purchase Orders for all telephone parts/supplies through selected vendors
Manages production including customer Sales Orders and Refurb stock per sales history
Manages monitor and reports on production output
Manages and develops shop procedures
Manages, updates and maintains Refurb parts and BOM pricing for NAMS via Intranet Sales tools look-up
Updates, maintains and manages QA reference manual including applicable accessories
Performs monthly meeting with staff
Processes purchase order changes in GP
Ensures adherence to safety policies and procedures through working with Human Resources, as well as environmental compliance requirements
Develops and maintains positive relationships with vendors for sub-contracted work
Assesses risks, facilitate planning, prioritization, programming, delivery and provides operational needs for an inventory of facilities
Oversees the areas of production, tech and repair management
Reports on management objectives as part of the Operations review team
Develops, mentors, and coaches all direct reporting personnel
Partners with HR for staffing and employee related issues including hiring, termination process, and Converge-One policy compliance
Manages integrations of acquired companies at the Operations level
Qualification
Required
High school diploma is required
7 + years directing and managing personnel
Acquisition and merger due diligence
3 + years of experience in customer relationship management (Line, management & Executive)
Establish, create, and manage goals and objectives for personnel
Experience in managing and forecasting departmental budgets
Excellent organizational, planning, problem solving, and project management skills
Excellent analytical and decision-making skills
Excellent verbal and written communication skills
Strong problem solving, decision making skills and negotiation skills
Ability to manage multiple projects simultaneously
Ability to work with Microsoft Word, Outlook, and Excel
Preferred
Previous business experience in a sales or telecommunications environment preferred
College degree in related field is preferred
Benefits
401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)
Company
C1
C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$58MKey Investors
Split Rock Partners
2014-09-30Acquired
2009-08-14Series Unknown· $1M
2005-07-11Series A· $12M
Leadership Team
Jeffrey Russell
Chief Executive Officer
John Lyons
President + Chief Executive Officer, Enterprise
Company data provided by crunchbase