Direct Traffic Solutions · 3 hours ago
Director of Account Management
Boca Raton, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expDirect Traffic Solutions is seeking a Director of Account Management to lead and develop their Account Management team while overseeing the full post-sale client lifecycle. This strategic role focuses on building strong client relationships and driving retention and revenue growth, collaborating closely with various teams to ensure client success.
Freight ServiceLogisticsTransportation
Responsibilities
Lead, mentor, and manage the Account Management team to ensure exceptional client service and retention
Own and oversee the full post-sale client lifecycle, including onboarding, performance management, and renewals
Develop and implement account management strategies to maximize client lifetime value
Maintain and expand relationships with key and strategic accounts
Identify upsell and cross-sell opportunities within existing accounts
Act as executive sponsor for major client relationships
Collaborate closely with Sales, Operations, Traffic, and Executive Leadership teams
Monitor account health metrics, including retention, churn, and revenue expansion, using CRM and reporting tools
Resolve escalated client issues and ensure timely and effective solutions
Represent Direct Traffic Solutions in client meetings, conferences, and industry events as needed
Qualification
Required
Bachelor's degree or equivalent
2+ experience within the logistics industry
3+ years of previous Account Management experience
Proven leadership experience managing Account Management or Client Success teams in a fast-paced environment
Experience with CRM systems
Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and manage executive-level client relationships
Strong organizational and time-management abilities
Strong background in post-sale account management, including client retention, renewals, and revenue growth strategies
Ability to work independently and as part of a team
Benefits
PTO
A percentage of 401-K
Health insurance
Continuous training programs
Company
Direct Traffic Solutions
Direct Traffic Solutions is a custom-built transportation solutions company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Meehan
President CEO
Stacy Meehan
Chief Financial Officer & Chief Purpose Officer
Company data provided by crunchbase