Integrity · 3 hours ago
Claims Customer Service Representative
Clearwater, FL
Full-time
Onsite
Entry Level
1+ years expIntegrity is a leading independent distributor of life, health, and wealth insurance products. The Claims Customer Service Representative will examine and adjudicate inquiries related to claims, interpret contract benefits, and maintain communication with policyholders and service providers in a professional manner.
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Responsibilities
Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach
Provide claim status to policyholders or providers with a positive and professional approach
Send out refund request letters and follow-up as necessary
Produce correspondence to customers
Answer calls as required by company policy in a helpful, professional, timely manner
Place outgoing calls as needed to provide or obtain information
Document (written/on-line) all calls while in progress
Transfer calls to employees in other departments as required to meet customer needs
Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail
Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards
Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts
Qualification
Required
High School Diploma or GED equivalent
Minimum of one (1) year related experience in a fast-paced call center required
Must be local or residing in the nearby area
Preferred
Experience in medical/insurance preferred
Experience with Medicare Supplement preferred
May have agent license but no active appointments
Benefits
Competitive compensation package
Benefits that make work more fun and give you and your family peace of mind
Company
Integrity
Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Silver Lake
2021-12-09Private Equity· $1.2B
2019-09-16Debt Financing· $945M
2019-08-28Private Equity
Leadership Team
Linda Zukauckas
Chief Financial Officer
Said Taiym
Chief Operating Officer
Recent News
Company data provided by crunchbase