Invesco · 1 day ago
Adv. Analyst, Infra CX
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expInvesco is one of the world’s leading independent global investment firms dedicated to rethinking possibilities for clients. The Analyst in Infra CX will be responsible for providing top-notch technology support to end-users, ensuring smooth operations across various infrastructure teams, and continuously improving service delivery.
FinanceFinancial ServicesVenture Capital
Responsibilities
Serve as a dedicated resource Tech Customer Experience including but not limited to: Level 2 & 3 “White Glove” service, Collaboration solutions (Microsoft Teams), ServiceDesk software and Inventory Management (ServiceNow), Network and Data Center Activities as needed
Primary support person for our technology assistance kiosk (TechStop). Duties include managing our TechStop during business hours, offering top-notch support to our internal business partners, and capturing all work in ServiceNow
Responsible for instilling the culture of white-glove service for both end-users and tech colleagues alike, learning existing processes and procedures, and ultimately, proposing and then implementation of better methods. Be an entrepreneur from within!
Actively and continuously improve working practices to ensure team success as measured by efficient and effective metrics
Work across Tech Infrastructure teams, both Run and Build, to solve for current state issues and future state planning
Identify improvements that can be made within Technology infrastructure and lead and/or assist with streamlining, simplifying, and general improvement of systems’ efficiencies through the effective use of technology, lateral thinking, and creativity
Collaborate closely with the appropriate site lead and your team for scheduling and prioritizing
Collaborate with other Technology teams to deliver world-class services from a Technology Infrastructure standpoint
Qualification
Required
3+ years of technology-related expertise
Background in a client-prioritized, service-oriented environment is key, along with an inner drive passionate about continuous improvement
The qualities of a self-starter – Able to identify and resolve incidents and, problems and requests without constant supervision as time goes on
Strong decision-making, follow-up, follow-through, and priority-setting skills are required
The ability to work well with both technical colleagues and senior business leaders to provide support and updates at appropriate levels of detail and complexity
Proven, real-world work experience in a variety of end-user technologies
Experience documenting support procedures and training/mentoring peers on how to troubleshoot and support newly installed technology equipment or products
Possess strong troubleshooting experience in (Audiovisual, Telephony products and equipment, Networking basics, Windows OS and workplace tools, Apple iOS devices, Printing, scanning, and faxing) and subsequent strong communication skills
Experience working with Apple's Remote Support technology, Apple Remote Desktop, Mac OS, MS Office software for Mac, and Mac imaging solutions including but not limited to JAMF Pro. Familiarity with Adobe Suite of products
Experience supporting meetings using Microsoft Teams, Crestron and Polycom devices, and various headset models
Strong technical troubleshooting skills with a dedication to standards, documentation, thinking ahead, prioritization, and making fact-based decisions
Experience in Financial Services or other regulated industry sectors is helpful but not crucial
A strong understanding of ITIL methodology
A Bachelors or Associates Degree and/or certifications in related disciplines is helpful but not required
Benefits
Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
Company
Invesco
Invesco Ltd.
5001-10000 employees
H1B Sponsorship
Invesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (60)
2023 (54)
2022 (63)
2021 (63)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Kelvin Liu
Partner & Senior Portfolio Manager
Recent News
PR Newswire
2026-01-03
2025-12-18
2025-10-28
Company data provided by crunchbase