Sonida Senior Living · 16 hours ago
Inside Sales Representative (Trusted Advisor)
Dallas, TX
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expSonida Senior Living is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. The Inside Sales Representative plays a critical role in providing a best-in-class experience for potential resident families, guiding them through the process of finding an appropriate senior living community while working closely with local Sales Directors and referral source organizations.
Assisted LivingElder CareHealth CareHome Health CareLifestyle
Responsibilities
Take incoming inquiries from APFM, Sonida Web, Caring.com and others for potential resident families, and guide them through the process of finding a home in the SSL portfolio
Must prioritize speed to lead practices
Key objective is to book in-person (occasional virtual) tours between prospect families and community Sales Directors (or designated on-site back-ups)
Ensure potential resident families have necessary information to attend tour by providing day-before or day-of reminders, and follow-up with potential resident families after engaging with community tour
Work within a given geography, and team with Sales Directors from the associated communities, as well as appropriate referral organizations (A Place For Mom, Caring, etc.)
Must be knowledgeable about each community the TA supports. Pricing, availability, LOC, amenities, etc
Must have excellent communication skills with prospective families and the community teams
Provide general information about senior living, and the process of finding a new home – Inside Sales Representative should be viewed as a trusted advisor
Remote work opportunity with the potential for some travel and or time spent in communities
Must be dedicated to excellent CRM knowledge and use
Must be able to work as needed with sales directors to move families toward a MI
Must be highly capable of nurturing new leads as well as existing leads as needed to assist communities with conversion within the sales process
Qualification
Required
Experience in the senior living space, working with potential resident families to place in appropriate senior living communities
Team-first attitude and approach
Ability to take incoming inquiries from APFM, Sonida Web, Caring.com and others for potential resident families
Prioritize speed to lead practices
Ability to book in-person (occasional virtual) tours between prospect families and community Sales Directors
Strong conversion ability in booking tours
Ensure potential resident families have necessary information to attend tours
Work within a given geography and team with Sales Directors from associated communities
Knowledgeable about each community supported, including pricing, availability, LOC, amenities, etc
Excellent communication skills with prospective families and community teams
Provide general information about senior living and the process of finding a new home
Remote work opportunity with potential for some travel and/or time spent in communities
Dedicated to excellent CRM knowledge and use
Ability to work with sales directors to move families toward a MI
Highly capable of nurturing new leads as well as existing leads
Bachelor's degree in business, communication, marketing or related field
Minimum of 10+ years in a sales and marketing function, preferably in the senior living space
Ability to quickly understand industry-specific sales and market dynamics
Track record of introducing, creating and executing new sales and marketing programs successfully
Ability to work closely with local CLTs, with emphasis on the Sales Directors
Success with local-community outreach and ability to identify referral sources
Effective written and oral communication skills
Ability to complete multiple tasks and high volume of work on deadline
Strong proficiency with PC programs including Microsoft Word, Excel, PowerPoint and Outlook and designated CRM (Yardi, Welcome Home or other)
Company
Sonida Senior Living
Sonida Senior Living offers senior housing and services, including independent living, assisted living, and memory care.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.08BKey Investors
Conversant Capital
2026-01-05Post Ipo Debt· $900M
2024-08-15Post Ipo Equity· $84.52M
2023-06-29Post Ipo Equity· $13.5M
Leadership Team
Kevin Detz
Chief Financial Officer
Recent News
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