Scalepex · 12 hours ago
Change Management Lead / Manager
Scalepex is focused on supporting successful adoption and long-term sustainability of large-scale transformation initiatives. The Change Management Lead/Manager will partner with various stakeholders to assess impacts, guide readiness, and ensure teams are aligned throughout program execution.
FinanceProfessional ServicesStaffing Agency
Responsibilities
Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives
Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations
Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities
Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early
Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery
Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps
Create and manage a master communication plan that delivers timely, consistent, and targeted messaging to internal teams
Develop clear, audience-specific communications outlining changes, timelines, training expectations, and system impacts
Partner with leadership to deliver transparent, consistent communication that reduces confusion, increases alignment, and supports teams through ongoing change
Coordinate with operational leaders on SOP updates, training plans, and team readiness activities
Identify, highlight, and share success stories to reinforce momentum and drive engagement throughout the program
Provide regular reporting on change readiness, communication effectiveness, stakeholder sentiment, and upcoming change milestones
Qualification
Required
5+ years of experience in organizational change management supporting large, complex transformation programs
Proven experience working across multiple workstreams in fast-paced environments with shifting priorities
Strong stakeholder management and relationship-building skills, with the ability to influence at all levels of the organization
Exceptional written and verbal communication skills
Ability to translate technical, operational, or system changes into clear, accessible guidance for diverse audiences
Preferred
Experience in healthcare, health technology, or other highly regulated industries preferred