Eide Automotive Group · 3 hours ago
Customer Service Representative Kia Mandan
Mandan, ND, 58554, US
Full-time
Onsite
New Grad, Entry LevelEide Automotive Group is seeking a highly motivated and customer-oriented individual to join their team as a Customer Service Representative. This role involves providing exceptional service to customers in the auto industry and maintaining customer satisfaction through effective communication and problem resolution.
Automotive
Responsibilities
Greet and welcome customers in a friendly and professional manner
Act as the first point of contact for customer inquiries and concerns
Provide information about products and services offered by the dealership's service department
Conduct follow-up calls with customers to ensure satisfaction with their service experience
Resolve customer complaints or issues with a high level of empathy and professionalism
Maintain and update customer records in the company database
Collaborate with other departments to ensure smooth and efficient customer service processes
Meet and exceed sales targets and goals set by the dealership
Assist with administrative tasks as needed
Qualification
Required
High school diploma or equivalent; college degree preferred
Previous customer service experience in a fast-paced environment
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a busy work environment
Knowledge of the automotive industry is not needed, we will train
Willingness to work flexible hours, including evenings and weekends
Benefits
Advanced placement opportunities
Medical, Dental and Vision Insurance
401(k) plan with Immediate Company Match
Paid Time Off
Competitive pay plans
Voluntary Benefits and Fringe Benefits (Employee Pricing, Free Gym Membership, and more!)
Sundays Off
Company
Eide Automotive Group
Eide has been in business since 1974, when we opened our Grand Forks, ND location.
Founded in 1974
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase