Bank of America · 3 hours ago
Sr. Service Specialist - CashPro & Technical Service Center
Dallas
Full-time
Onsite
Mid, Senior Level
1+ years expBank of America is dedicated to helping make financial lives better through the power of connections. The Sr. Service Specialist is responsible for servicing inquiries from Treasury clients regarding treasury, cash management, card, merchant, and depository products, while partnering with internal business partners to resolve client issues and provide technical support.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Responds to client and partner requests received by email, phone, chat, or workflow system
Performs Quality Assurance to ensure high risk processes are completed according to written procedures
Deepens relationships with business partners and clients through quality customer service and responsiveness
Conducts research using various bank systems to enable response to client questions and inquiries
Receive and respond to requests received by email or phone
Provides resolution for requests received via phone or email
Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight
Conduct limited research and respond to client and be able answer questions and inquiries
Utilize the various bank systems to support clients requests
Qualification
Required
1+ years of experience working with customers
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching
Ability to engage with customers, begin a conversation, build rapport, and handle objections
Comfortable with fast pace environment with ongoing change and learning new technology/processes
At least an intermediate ability in computer skills
Ability to navigate multiple computer systems while interacting with the phone client
Analytical Thinking
Claims Management
Customer and Client Focus
Oral Communications
Written Communications
Account Management
Adaptability
Attention to Detail
Critical Thinking
Problem Solving
Active Listening
Coaching
Collaboration
Executive Presence
Stakeholder Management
Preferred
1-2 years of experience in the Banking/Financial industry
1-3 years of experience working in a call center
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
Maryland Daily Record
2026-01-25
2026-01-24
Daily Herald
2026-01-24
Company data provided by crunchbase