HoneyBook · 14 hours ago
Research Operations Coordinator
New York, New York
Full-time
Hybrid
Entry, Mid Level
$84K/yr - $105K/yrHoneyBook is the leading AI-powered business management platform for service-based business owners, and they are seeking a Research Operations Coordinator to enhance their research processes. The role involves managing the research repository, coordinating research activities, and collaborating with various teams to improve operational efficiency.
AppsFinancial ServicesFinTechSaaS
Responsibilities
Support operational aspects of the end-to-end research process across remote and in-person studies. This includes planning and coordinating in-person research and events, scheduling sessions, communicating with participants, conducting screener calls, managing recruitment pipelines, updating participant records, and overseeing incentives
Standardize and maintain UX research methods and supporting documentation, including the research repository, playbooks, templates, training materials, and commonly used resources
Be a key stakeholder in the continued growth of our internal research repository by defining and maintaining how insights and research summaries are documented, shared, and consumed across the organization
Collaborate with UX Research and Design leadership to identify operational needs, including process improvements, tools, and templates, and support the planning and execution of initiatives that strengthen the research practice
Partner with the research managers to drive visibility of research projects and insights through channels such as newsletters, internal communications, and repository updates
Stay current on research operations trends, best practices, and tooling, and manage the research operations budget, including forecasting, tracking, and reporting
Qualification
Required
You've supported research or similar teams in an operational, coordination, or hands-on project management capacity in the past. Think: recruiting participants, coordinating event logistics, and ensuring high-quality experiences
You're comfortable managing research tools and platforms, including vendor relationships and accounts
You bring the deep organizational skills and high attention to detail necessary to keep track of all of the moving parts
You proactively look for ways to improve systems, processes, and tools, and enjoy taking on new challenges. Where others see problems, you see opportunity
You're customer-centric and driven by efficiency, and high-quality outcomes
You balance an eye for detail with a mind on the bigger picture. You understand how the smaller pieces feed into the whole and use that knowledge to influence outcomes
You bring the strong interpersonal skills necessary to build productive relationships with internal cross-functional partners (e.g., Product, Design, Data, Marketing, Customer Support)
You bring experience working with external partners and negotiating with them to arrive at mutually beneficial outcomes
You possess the strong communication skills necessary to deliver messages and ensure alignment across audiences and altitudes, both verbally and in writing
You're experienced with the use of AI tools in a professional or personal context to support research, operations, documentation, synthesis, or productivity
You have a working knowledge of AI concepts and capabilities (e.g., strengths, limitations, responsible use), with curiosity to explore how AI can improve research operations
You can work across time zones and open to occasional travel
You thrive in fast-moving, evolving environments
Preferred
Prior experience in a Research Operations role working directly with a User Experience Research team
Experience with online research and design tools (e.g., EnjoyHQ, Ballpark, Great Questions, Looker, User Interviews, Qualtrics)
Experience with portfolio and project management tools (e.g., Notion, JIRA, Airtable, Trello)
Experience working with distributed and international teams and processes
Experience working with product design operations
Familiarity with research methods, timelines, and terminology
Experience planning or facilitating live research sessions or events
Experience implementing scalable workflows
Benefits
Wellness programs
Unlimited paid time off
Exceptional family leave policies
Company
HoneyBook
HoneyBook is the leading AI-powered business management platform for service-based entrepreneurs.
Founded in 2013
201-500 employees
H1B Sponsorship
HoneyBook has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$498MKey Investors
Durable Capital PartnersAkkadian VenturesCiti Ventures
2021-11-03Series E· $250M
2021-05-04Series D· $155M
2020-09-01Secondary Market
Leadership Team
Oz Alon
Co-Founder and CEO
Dror Shimoni
Co-Founder and CTO
Recent News
Seattle TechFlash
2025-12-02
2025-12-02
Company data provided by crunchbase