Werner Enterprises · 3 hours ago
Senior Account Manager
St Paul, MN
Full-time
Onsite
Mid, Senior Level
2+ years expWerner Enterprises is a leading logistics company, and they are seeking a Senior Account Manager to manage the relationship with a key customer at their headquarters. This role involves ensuring KPI alignment, conducting business reviews, and utilizing business analytics to enhance operations.
LogisticsTransportationWarehousing
Responsibilities
Manage customer load requests via telephone, email, fax and EDI. Manage outside carriers and coordinate customer loads between the Van Network and Logistics brokerage, intermodal and Logistics partner carriers
Solicit and recognize new business opportunities with strong follow through initiative and consistent communication with supervisory personnel
Monitor and manage input accuracy for shipment details and rating information for assigned accounts
Manage carrier on-time service levels and additional KPI's to meet customer expectations
Manage the delivery of scheduled customer reports
Perform other related duties as assigned by supervisory personnel
Qualification
Required
Manage the relationship between Werner Enterprises and a key customer onsite at the Customer's headquarters
Manage to the customer's KPI's by working collaboratively with the customer as well as with execution teams within Werner Enterprises
Conduct Monthly and Quarterly Business Reviews as well as Executive Leadership Reviews to ensure KPI alignment and continuous improvement
Utilize statistical data to understand performance and offer creative enhancements or recommendations to improve operation
Utilize strong business analytics, supply chain and logistics knowledge
Manage carrier performances to ensure service expectations are met
Proactively ascertain industry/logistics best practices to identify new and/or unique programs to differentiate customer from the marketplace and drive customer satisfaction
Strategic supply chain planning that includes new process development, training and execution to meet customer's KPI's
Weekly and monthly reporting, with materials presented to customer, along with ad hoc reporting to support customer requests
Report service and improvement plan weekly for top lanes running below service expectations
Report on top lanes and/or customers above the cost/lb goal and recommendations to improve cost or details as to what is driving cost
Report weekly with projects being worked on and status of project
Identify, create and close all transportation opportunities that will provide a service, process or cost improvement, to the customer
Manage customer load requests via telephone, email, fax and EDI
Manage outside carriers and coordinate customer loads between the Van Network and Logistics brokerage, intermodal and Logistics partner carriers
Solicit and recognize new business opportunities with strong follow through initiative and consistent communication with supervisory personnel
Monitor and manage input accuracy for shipment details and rating information for assigned accounts
Manage carrier on-time service levels and additional KPI's to meet customer expectations
Manage the delivery of scheduled customer reports
Perform other related duties as assigned by supervisory personnel
Knowledge of transportation industry and terminology usually gained through practical experience and on-the-job training
P.C skills and experience with Windows based applications such as Word and Excel
Ability to communicate in a courteous and professional manner when dealing with drivers, customers, coworkers, and supervisory personnel
Strong leadership, decision-making, and negotiation skills
Ability to multi-task and self-motivate
A minimum of a Bachelor's degree from an accredited college or university, or equivalent experience
Preferred
Two to three years customer service experience preferred
Two to three years transportation/brokerage experience preferred
One to two years TMS, AS400 or P.C. Experience preferred
Company
Werner Enterprises
Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-06-20IPO
Leadership Team
H. Marty Nordlund
Sr. Executive Vice President
James Johnson
Executive Vice President, Chief Accounting Officer & Corp Secretary
Recent News
Silicon Prairie News
2026-01-24
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2026-01-17
2025-12-04
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