Vibrant Credit Union · 1 day ago
VP Technology Services
Moline,IL,US
Full-time
Onsite
Senior LevelVibrant Credit Union is seeking a Vice President of Technology Services to lead the reliability, security, and performance of its technology ecosystem. This leadership role involves managing a small internal team and external partners while ensuring technology outcomes align with organizational needs and regulatory standards.
Financial Services
Responsibilities
Lead IT Operations in a Vendor-Led Model
Provide oversight of daily IT operations including help desk, endpoint management, identity and access management, and core connectivity
Lead a small internal IT team While reshaping roles over time to align with our simplified, outsourced technology model
Ensure reliable operations through clear escalation paths, performance metrics, and strong coordination with vendors
Establish and track service levels, performance metrics, and operational health using transparent dashboards
Own Vendor & Partner Management
Serve as the primary relationship owner for:
Managed Service Provider (MSP)
SOC/MDR provider
Disaster Recovery and backup partners
Infrastructure and Technology vendors
Drive expectations, performance reviews, contract management, and renewals
Hold vendors accountable for proactive service, clear communication, escalations, and timely remediation
Coordinate across vendors during incidents or outages to ensure issues are resolved quickly and effectively
Ensure external partners operate as an extension of the internal team with shared accountability for outcomes
Architecture Leadership and Roadmap Execution
Lead technology architecture recommendations with vendor support
Own delivery of the IT Roadmap
Ensure architectural decisions align to:
Enterprise operational needs
Lending and deposit program scalability
Infrastructure modernization
Cloud Strategy
Bring architecture and vendor recommendations to the Technology Committee for decision and oversight
Governance, Risk & Regulatory Support
Own IT governance artifacts including policies, standards, and procedures
Lead vulnerability management coordination with internal teams and vendors, ensuring findings are tracked, remediated, and documented
Support Risk and Compliance during exams, audits and assessments as the IT subject-matter expert
Maintain documentation alignment with regulatory expectations including NCUA, FFIEC, GLBA, and third-party risk frameworks
Review SOC reports, complementary user entity controls, and vendor audit evidence for compliance and remediation needs
Disaster Recovery & Resiliency
Own disaster recovery strategy, planning, and testing cycles
Ensure regular testing is performed, documented, and aligned with business continuity needs
Coordinate DR readiness across internal teams and vendors
Business Partnership & Planning
Serve as a trusted technology partner to the COO and operational leaders to translate enterprise initiatives into a practical, safe, and scalable technology execution
Balance service quality, risk, cost, and vendor dependency when recommending solutions
Manage technology budgets related to infrastructure, services, and vendor ecosystems with a strong focus on cost discipline
Qualification
Required
Proven leadership experience in IT operations, infrastructure, or technology services, or vendor-led operating models
Deep experience managing MSPs and externally sourced IT teams
Strong understanding of regulated environments, especially financial services
Experience leading architectural recommendations with vendor support
Strong ability to lead through influence, accountability, partnership, and clarity
Experience supporting core systems, APIs, or financial technology platforms a plus
Familiarity with NCUA, FFIEC, GLBA, or similar regulatory framework a plus
Experience working with SOC/MDR providers and DR programs a plus
Company
Vibrant Credit Union
Vibrant Credit Union provides banking services.
Founded in 1935
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt McCombs
President/CEO
Recent News
Business Insider
2025-04-26
Company data provided by crunchbase