Sony Music Entertainment · 8 hours ago
VP, Global D2C Supply Chain
New York, NY
Full-time
Hybrid
Director/Executive
$200K/yr - $230K/yr
10+ years expSony Music Entertainment is a leading company in the music industry, dedicated to supporting artists and pushing creative boundaries. The Vice President, Global D2C Supply Chain will lead the design and execution of the global supply chain strategy while ensuring operational excellence in customer service. This role involves collaborating with cross-functional teams, overseeing technology integrations, and driving initiatives for efficiency and superior customer experience.
Digital EntertainmentMedia and EntertainmentMusic
Responsibilities
Collaborate with cross-functional teams to understand Sony Music’s requirements and oversee the design and implementation of the global D2C supply chain, including manufacturing, warehousing, fulfillment, logistics, systems integration (ERP, WMS, OMS, Shopify, NetSuite), and operational reporting
Evaluate and onboard global manufacturing and fulfillment partners, negotiate contracts, and define KPIs to ensure speed, quality, and cost efficiency
Oversee technology integrations to create a seamless, data-driven supply chain with real-time visibility across orders, inventory, and fulfillment
Provide strategic direction for all customer service activities, ensuring compliance with SLAs and achievement of KPI targets
Act as the primary liaison to Sony Music’s Executive Team for customer service and operational matters
Lead onboarding of new customers and develop robust systems for KPI/SLA tracking and transparent reporting
Monitor global supply chain and customer service performance, proactively identifying bottlenecks and driving initiatives for efficiency, cost optimization, and superior customer experience
Champion quality initiatives (including ISO standards) and implement system enhancements to streamline processes and eliminate inefficiencies
Partners with internal teams across technology, products, operations, and finance to align supply chain and customer service strategies with broader business objectives
Communicate capabilities and performance to senior leadership, fostering collaboration in a matrixed environment
Qualification
Required
10+ years of leadership experience in global supply chain and/or customer service within high-volume D2C or e-commerce environments (experience at Amazon or similar is a plus)
Proven expertise in logistics, warehousing, vendor management, and fulfillment network optimization
Strong background in ERP/WMS/OMS systems and e-commerce platform integrations (NetSuite, Shopify)
Demonstrated ability to lead organizational change, drive operational improvements, and manage large, multi-site teams
Exceptional communication and stakeholder management skills with a global mindset and willingness to travel internationally
Bachelor's degree in business or related field required
Preferred
Advanced degree preferred
Benefits
Medical, dental, vision, life & disability coverage
401K + employer matching
Company-paid identity theft protection
Resources for pets
Mental health and meditation resources
Industry-leading fertility coverage
Fully paid leave for childbirth or bonding
Fully paid leave for caregivers
Programs for loved ones with developmental disabilities and neurodiversity
Subsidized back-up child and elder care
Reimbursement for adoption
Surrogacy
Tuition
Student loans
Company
Sony Music Entertainment
Sony Music is a music corporation owned and operated by Sony Corporation of America, a subsidiary of Japanese conglomerate. It is a sub-organization of Legacy Recordings.
5001-10000 employees
H1B Sponsorship
Sony Music Entertainment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (290)
2024 (258)
2023 (208)
2022 (279)
2021 (210)
2020 (213)
Funding
Current Stage
Late StageTotal Funding
unknown2019-05-05Acquired
Leadership Team
Christoph Behm
CEO GSA
Adam Cardew
Vice President
Recent News
Music Business Worldwide
2026-01-23
bloomberglaw.com
2026-01-14
Company data provided by crunchbase