Nexus Family Healing · 3 hours ago
IT Technician
Plymouth,MN,US
Full-time
Onsite
Entry Level
$25/hr - $28/hr
1+ years expNexus Family Healing is a national mental health organization seeking an IT Technician to join their team. The role involves providing remote and on-site technical installations, repairs, maintenance, and upgrades of hardware and software components to ensure optimal performance of systems.
Health CareNursing and Residential CarePersonal HealthService Industry
Responsibilities
Assist in the computer systems administration
Install, maintain, and troubleshoot computing hardware, software, and peripherals to include the imaging of computer resources utilizing the Nexus imaging tools
Assist the Nexus IT team in troubleshooting, as necessary, service outages, degradation of services, or disruptions
As directed, assist in maintaining and troubleshooting the technology services to include active directory, printing, data/file management, and other applicable services
As directed, implement standardization initiatives to ensure compliance with the Nexus Technology strategic direction
Provide End-User Support and Training
Respond to end-user requests, incidents, questions, and other technology support requirements
Provide end-user training as necessary to ensure end-users are aware of the Nexus technology services and capabilities and the appropriate use of the services
Provide Tier I end-user deskside support for all Minnesota offices as necessary
Maintain and manage ticketing platform (e.g. creating, updating, and resolving tickets, monitoring tickets assigned to the queue and processing first-in first-out based on priority, etc.)
Provide network support
Assist in the installation, maintenance, troubleshooting, and end-user training and support of the organization’s teleconferencing systems
Assist in the installation, maintenance, troubleshooting, and end-user training and support of the organization’s telephony equipment to include cellular devices
Assist in the installation, maintenance, troubleshooting, and end-user training and support of the organization’s network systems to include LAN, WAN, and WLAN
As directed, install, maintain, and troubleshoot network associated hardware and software to include, firewalls, routers, switches, servers, wireless access points, etc. for all Minnesota offices
Assist with administrative, logistic, and documentation support
Maintain documentation regarding allocation, lifecycle, and repair status of all IT assets
Participate in Nexus IT meetings and collaborate with the Nexus IT team to innovate and advance the capabilities of the organization
Qualification
Required
Associates degree in computer science. In lieu of degree, may accept a combination of work-related experience and education
1+ year experience supporting end users in an IT department
Valid driver's license required. Must meet state regulating agency and Home Office driving requirements
Preferred
2+ years' experience supporting end users in an IT department or help desk environment
Benefits
Four weeks paid time off (PTO) in the first year of employment
Multiple options for health insurance coverage
No-cost life insurance
Short/long-term disability insurance
401k match
NEW – Talkspace Therapy Benefit for the whole family
NEW – Hinge Health Benefit for the whole family
NEW – Carrot Fertility Benefit
Continuous learning and training opportunities
Advancement pathways and internal promotion
And much more!
Company
Nexus Family Healing
Nexus Family Healing is a mental and behavioral health organization to heal trauma, break cycles of harm, and reshape futures.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle K. Murray
CEO and President
Company data provided by crunchbase