Crescent Hotels & Resorts · 5 hours ago
IT Tech
Horseshoe Bay, Texas, United States
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expCrescent Hotels & Resorts is seeking an IT Technician to serve as the primary technical point of contact, ensuring seamless operational continuity for resort associates, members, and guests. The role involves maintaining high-availability technology infrastructure across various departments and providing technical support through an enterprise ticketing system.
HospitalityLeisure
Responsibilities
Provide high-priority first-level support via an enterprise ticketing system, telephony, and on-site visits to resolve hardware and software incidents
Install, configure, and maintain workstations, mobile devices, Point of Sale (POS) terminals, and peripherals
Administer user accounts, permissions, and security groups within Active Directory and proprietary resort platforms
Maintain mission-critical hospitality systems, including Property Management Systems (PMS), POS systems, timekeeping software, and Guest Wi-Fi infrastructure
Execute routine system audits, security patching, malware remediation, and preventative maintenance protocols to minimize downtime
Collaborate with senior IT leadership on the deployment of network hardware, structured cabling, and telecommunications upgrades
Qualification
Required
High School Diploma or GED required
2–4 years of professional IT experience; background in high-volume hospitality or resort environments is preferred
Advanced knowledge of Windows OS and Microsoft 365 administration
Strong hardware diagnostics and troubleshooting skills
Foundational understanding of networking protocols (TCP/IP, DNS, DHCP)
Proven analytical problem-solving abilities and a commitment to professional, service-oriented communication
Ability to maintain performance standards under high-pressure, time-sensitive conditions
Physical capacity to lift and maneuver equipment up to 25 lbs regularly, and up to 50 lbs occasionally
Strong collaborative mindset to work effectively within a cross-functional team environment
Preferred
Background in high-volume hospitality or resort environments
Familiarity with hospitality-specific technology (PMS, POS, electronic locks, PBX) is highly desirable
Benefits
Medical, Dental, and Vision insurance
Long/Short-Term Disability
Critical Illness, and Accident coverage
401(k) retirement plan with employer matching
Limited access to championship golf courses and amenities
Significant retail and dining discounts
Discounted rates at over 100 Crescent Hotels & Resorts properties nationwide
Scheduled performance reviews
Merit-based increases
Access to our Manager in Training (MIT) program
Associate housing and shuttle options (seasonal/remote)
Weekly meal subsidies
Regular associate appreciation events
Company
Crescent Hotels & Resorts
This is the guiding principle that drives every aspect of hotel operations through Crescent Hotels & Resorts.
5001-10000 employees
H1B Sponsorship
Crescent Hotels & Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mike Metcalf
Chief Operating Officer
Dawn Gallagher
Chief Commercial Officer
Recent News
2026-01-14
2025-11-04
2025-10-28
Company data provided by crunchbase