Advanced Electric Systems · 22 hours ago
Helpdesk Technician Tier II
Sumner, WA, US
Full-time
Onsite
Entry, Mid Level
$30/hr - $35/hr
1+ years expPotelco, Inc., a subsidiary of Quanta Services, Inc., specializes in engineering and construction services in the power sector. They are seeking an IT Helpdesk Technician – Tier II to resolve moderately complex technical issues and provide elevated support to end users, emphasizing technical ownership and continuous service improvement.
Electrical DistributionIndustrialTest and Measurement
Responsibilities
Independently diagnose, troubleshoot, and resolve moderately complex endpoint, application, and access-related issues
Perform advanced Windows endpoint troubleshooting and remediation within defined scope
Administer Active Directory user and group access, including creation, modification, and access validation
Provide operational support for Exchange On-Prem and Exchange Online, including routine administration and basic troubleshooting
Provision and troubleshoot endpoints using Autopilot
Support and troubleshoot Apple iOS/iPadOS devices through MDM
Manage device compliance, policies, and troubleshooting within Intune
Perform basic Group Policy troubleshooting and validation
Resolve common physical and user-facing network connectivity issues and escalate appropriately when required
Create and modify basic PowerShell scripts to support operational tasks and efficiencies
Conduct root cause analysis for recurring or systemic issues
Produce clear, accurate remediation and resolution documentation
Author, update, and maintain knowledge base articles to support Tier I technicians and end users
Contribute to continuous improvement initiatives aimed at reducing repeat incidents and escalation rates
Meet or exceed established performance standards, including resolution rate and documentation expectations
Reduce escalations to Tier III by resolving issues independently whenever possible
Support onboarding, training, and mentoring of Tier I technicians as needed
Other duties and tasks, as assigned
Qualification
Required
Completion of additional externally verifiable education beyond Tier I, aligned with enterprise endpoint support and administration
Demonstrated experience supporting Windows endpoints, identity/access management, and modern device management tools
Strong troubleshooting, documentation, and communication skills
Ability to work independently while collaborating effectively with IT peers and cross-functional teams
Ability to manage competing priorities in a fast-paced, service-driven environment
Must pass mandatory drug and alcohol screening(s)
Valid driver's license
Benefits
401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Flexible spending account
Life insurance
Paid time off
Company
Advanced Electric Systems
Advanced Electric Systems is an electrical testing, maintenance, and repair company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase