GTT · 3 hours ago
Customer Success Associate
United States
Full-time
Remote
Entry Level
1+ years expGTT is a global connectivity provider that enhances network performance and agility for businesses. The Customer Success Associate will support the Customer Success Manager by handling administrative tasks and ensuring customer satisfaction through effective communication and data management.
Cloud ComputingEnterprise SoftwareInfrastructureMobileTelecommunications
Responsibilities
Act as a key support function to the Customer facing Customer Success Managers supporting them with administrative tasks
Provide administrative support in relation to tracking and retaining correct data in GTT systems like start of billing dates, contracts, inventory, pricing actions
Assist in responses to customer’s billing queries and support billing audits
Submit credit requests for goodwill scenarios
Assist with various requested reporting for inventory or contractual purpose
Assist dispute team/CSM to ensure timely resolution of dispute tickets
Assist the GTT Collection team to ensure payments are received to prevent service suspensions
Track and drive EOL activities from a sales and customer related perspective, follow up/communication, order progression
Follow up on customer cease orders to ensure cease reason is correct
Assist on queries related to service renewals
Provide administrative support to the Customer Success Manager in relation to any pricing, quotation, order entry queries, QBR reporting
Become extremely proficient regarding all GTT systems and processes that impact servicing the customer
Support data maintenance projects allowing accurate retention and renewals
Create and provide requested reports in support of CSM activity and customer meetings
Manage administrative order needs that a CSM would otherwise action
Support requests for EV Demos for new customer contacts
Qualification
Required
College degree and 1-3 years professional level experience or an equivalent combination of education and professional level related experience
Delivery of high quality, consistent customer service and strong administrative efficiency
Strong Team Player
Be able to adjust to change
Ability to work in a fast paced, dynamic, and structured environment
Experience working in an administrative role or service management environment
Good organisational awareness, planning skills and collaboration
Excellent written and verbal English communication skills
Good excel skills
Company
GTT
GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$489.86M2020-12-23Post Ipo Debt· $275M
2020-10-16Acquired
2018-03-27Post Ipo Equity· $175M
Leadership Team
Edward Morche
Chief Executive Officer
Don Macneil
Chief Operating Officer
Recent News
2026-01-09
2025-09-17
Company data provided by crunchbase