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PartnerHero · 3 hours ago

Onsite - Customer Support Specialist (Temporary)

Greensboro, NC

Full-time

Onsite

Mid Level

Crescendo is a company focused on delivering peak customer experience through innovative technology and outsourcing expertise. The Customer Support Specialist will guide customers through inquiries about accounts, payments, and orders, ensuring a positive and impactful interaction.

ConsultingOutsourcingSoftware

Responsibilities

Deliver personable, positive customer support via email, chat, and phone

Troubleshoot and solve customer issues with clarity and care

Spot issue patterns and share insights for process improvement

Balance independence and teamwork to complete tasks on time

Follow communication guidelines and research solutions when needed

Build trust and lasting connections with every customer interaction

Qualification

English communicationProblem-solvingTech-savvyCustomer experienceTime managementEmpathyAdaptabilityActive listening

Required

Excellent written and verbal English communication skills (EFSET C2 required)

Strong problem-solving and critical thinking abilities

Highly organized, accountable, and dependable

Effective time management with punctuality and schedule adherence

Empathetic, adaptable, proactive, and an active listener

Comfortable working in a fast-paced, dynamic environment

Tech-savvy across web, computer, and mobile tools

Passionate about delivering outstanding customer experiences

Curious, eager, and committed to continuous learning

Benefits

Generous paid time off

Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees

Competitive retirement benefits

Access to free posture-based fitness workouts from home

Training and professional development opportunities

Company

PartnerHero

Glassdoor3.5

PartnerHero provides companies with staffing customer experience and software development fields.

Founded in 2014

Boise, Idaho, USA

1001-5000 employees

https://www.partnerhero.com/

Funding

Current Stage

Late Stage

Total Funding

unknown

2024-10-02Acquired

Leadership Team

Alexandria Dells

Provider Operations Partner Associate

Allison Moore, M.Ed.

Training Manager, Partner Operations

Recent News

36kr.com

Profit margins have skyrocketed threefold. The AI Rollup, which has become extremely popular in Silicon Valley, aims to transform traditional companies into "AI factories".

2025-09-17

Pulse 2.0

Crescendo: Interview With CEO Matt Price About The Full-Service CX Company

2025-06-04

Triad Business Journal

The year in jobs: Manufacturing, distribution lead way in Triad

2025-01-01

Company data provided by crunchbase