Team Georgia Careers · 20 hours ago
Customer Svc Rep 2 - Help Desk
Georgia - Rockdale - Conyers
Full-time
Onsite
Entry Level
$33K/yr - $33K/yr
2+ years expTeam Georgia Careers is seeking a Customer Service Rep 2 for the Driver Services department. The role involves resolving complicated inquiries related to driving records and requires excellent communication and organizational skills to assist customers effectively.
Government Administration
Responsibilities
Responsibilities under general supervision, the Customer Service Rep II receives inquiries, primarily by phone, to resolve complicated issues impacting a driving record or other DDS database records
This position requires careful, quick analysis of numerous documents and customer records and the ability to make accurate decisions to assist internal and external customers in a timely and precise manner
The responsibilities include a strong knowledge of policies and procedures for the issuance, renewal, suspension and reinstatement of a GA driver license to include CDL drivers
Duties will also include assessing and clearing mainframe hits from the PDPS system and servicing calls and processing problems driver records from other jurisdictions nationwide
This position requires flexibility in work schedules including Saturdays and evening shifts and is subject to change based on predetermined performance criteria
This position also requires excellent communication skills to interact with Customer Service Center (CSC), other DDS departments, other state agencies in and outside of Georgia and direct contact with problem driver customers
Qualification
Required
High School Diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university
One year of experience in a customer service setting communicating information
One year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent
Must have strong working knowledge and proficiency using the DDS mainframe and the ability to navigate between databases for information, programming, making corrections and updates
Must have some basic technical and programming knowledge
Must have ability to gather, organize, analyze and maintain information, determine its importance, and to provide accurate information in a timely manner
Must have excellent organizational skills with strong attention to detail to follow task to completion
Must have excellent oral and written communication skills
Must have neat, legible handwriting and have the ability to communicate effectively
Must be able to handle high-volume of transactions in a sedentary job with professional telephone techniques
Must have an attendance record of dependability and reliability
Must be able to work independently and perform responsibilities with minimal supervision
Must display a high level of effort and commitment toward performing work and demonstrate responsible behavior
Must know and be able to use email as a communication vehicle
Must have experience using the basic Microsoft Office tools including email and Outlook
Preferred
Two (2) years of customer experience handling calls from a high-volume call center, Customer Service Center or customer service department identifying and resolving customer problems
Two (2) years direct contact with Georgia Courts related to driver license activities and problem resolution
Prior knowledge of State and Federal Driver's License Regulations
Benefits
Competitive Compensation
Performance Recognition
Retirement and Pension Benefits
Flexible Benefits
Healthcare Benefits
Paid Holidays and Time Off
Employee Assistance Program (EAP)
Employee Discount Program
Opportunities for Career Development and Advancement
Flexible work and Telework schedules (available for select jobs)
Engaging and Diverse Work Environments
Company
Team Georgia Careers
We're Team Georgia Careers, the official career website for the State of Georgia! 🍑 Making a difference in the lives of 10 million Georgians every day.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase