Terra West Management Services · 1 day ago
Night Auditor - Tahiti Village
Las Vegas,NV,US
Full-time
Onsite
Entry Level
1+ years expTerra West Management Services is a hospitality and lifestyle company that aims to inspire togetherness through its brands. They are seeking a Night Auditor for Tahiti Village Resort & Spa to provide exceptional customer service and assist guests with check-in, local information, and various clerical tasks.
Real Estate
Responsibilities
Greet guests/owners with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, driver’s license/passport, etc
Collect payments for resort fees, bulk trash and towel card deposits
Answer phones and direct calls to appropriate personnel
Check and send emails
Make and confirm reservations
Maintain a clean and tidy work space at all times
Inform guests of resort amenities and offerings
Be informed and up-to-date on all amenity changes and/or closures
Communicate with housekeeping, room service and security staff as necessary
Provide local information on restaurants, special sites, activities, etc
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Take and deliver messages for guests
Store luggage and valuables as needed
Receive mail, log packages, etc
Maintain a friendly, personable disposition
Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
Any task as assigned by the Resort Leadership team
Qualification
Required
High school or equivalent education required
1-2 years prior customer service experience required
Prior front desk or hotel guest service experience strongly preferred
Extensive experience with computers and telephones
Professional appearance that is clean, natural, polished, and professional
Effective communication skills and proficient oral and written English language skills
Excellent computer skills
Company
Terra West Management Services
Terra West Management Services is a real estate firm in Las Vegas.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa de Marigny
President & COO
Company data provided by crunchbase