Michigan Institute Of Urology · 1 day ago
Patient Service Representative I
Grand Rapids, MI
Full-time
Onsite
Entry Level
1+ years expMichigan Institute Of Urology is seeking a Patient Service Representative I to join their team at Urologic Consultants. This role is responsible for providing exemplary customer service, managing patient communications, and coordinating clerical tasks to ensure a smooth patient experience.
Health CareHealth DiagnosticsMedical
Responsibilities
Welcomes and greets all patients and visitors, in person or over the phone
Is responsible for keeping the front desk area clean and organized
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards)
Collects outstanding patient balances
Obtains referrals and authorizations when required
Scans incoming faxes, consents, reports, and all other patient information into patient chart
Generates batch transmittal reports for each day
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff
Schedules follow up services and office visits for patients
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended
Ensures proper hand off of responsibilities once their task is completed
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions
Consistently demonstrates good use of time and resources
Ensuring that all medical records are accurate and complete
Performs other position related duties as assigned
Qualification
Required
High School Diploma (or equivalent) is required
At least 2 to 3 years of customer service experience
Comfortable with computers and ready to learn EMR systems
Punctual, dependable, and able to stay cool under pressure
Basic understanding of health insurance and medical terminology
Preferred
Experience in a medical office
Some college work preferred
Experience in a medical office; specifically, urology, preferred
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred
Benefits
Paid Time Off (PTO)
Paid holidays
Paid sick time
401(k) retirement plan
Company
Michigan Institute Of Urology
Michigan Institute of Urology focuses on offering a complete range of urologic care services utilizing advanced technology.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-11-08Acquired
Leadership Team
Mitchell Hollander, MD
Chief Executive Officer
Peter Beer
Chief Financial Officer
Recent News
2025-08-27
Company data provided by crunchbase