Health Connect America · 6 hours ago
Office Manager
Dyersburg, TN, US
Full-time
Onsite
Mid Level
3+ years expHealth Connect America is a leader in providing mental and behavioral health services to individuals and families. The Office Manager will provide administrative support, manage billing processes, and ensure compliance with quality standards while serving as an ambassador for the organization.
Health Care
Responsibilities
Ensure all administrative support functions for the region are completed according to established timelines and meet HCA quality standards of performance
Provide excellent customer services to clients, visitors, applicants and employees by communicating information, responding to inquiries, explaining information, fielding any complaints. May serve as the first point of contact in greeting clients, visitors, applicants, and employees and answering regional phone lines. Open, sort, and distribute incoming correspondence, including faxes, and mail
Conduct background checks for new hires; and ensure background check results are uploaded in Employees’ EPF (Electronic Personnel File.) in PL (Paylocity/HRIS system). And conduct annual registry background checks on all current employees. Ensure results are uploaded in each employee’s EPF in PL. Ensure employees have current driver’s license, insurance verification in EPF in PL
Coordinate and onboard all new hires ensuring all required documents are uploaded in the Onboarding event and ensure all new hire documents are in New Hire’s Personal documents in the electronic personnel file and titled correctly. Maintain compliant Employee Personnel Files in each employee’s EPF in PL
Manage all billing processes that are handled at the office level, including verifying insurance, managing and fixing failed activities and failed claims throughout the month. Follow state billing directives from the Revenue Cycle Manager
Provide administrative support to Direct Service Providers (DSP) which will include ensuring Intake packets are prepared and available; providing folder files of required forms that need completion and/or client signatures to DSP as necessary; and completing client demographic-standard information on client forms for DSPs
Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software. Provide assistance to assigned Program Director(s) in payroll processing
Perform general office duties such as ordering supplies, maintaining records management systems, and maintaining the office in a presentable and organized manner
Assist in training new hires on documentation and required paperwork processes
Assist in the coordination of and in all aspects of preparing for meetings and events, including preparing and distributing meeting agendas along with preparing and distribution other information packets as assigned
Manage and assist in monitoring clients’ Electronic Health Records in company’s Carelogic system efficiently. Enter data and produce reports are requested. Specifically, fix or have direct service providers fix failed activities and failed claims, enter all demographic information correctly, ensure rates are correct, etc
Assist and participate in conducting client chart audits and provide reports of findings. Audit all discharged clients’ charts and provide report of findings
Assist in the monthly MAR process
Conduct client, agency, and Aftercare surveys; and ongoing client Quality Assurance checks as assigned
Train and supervise other administrative clerical staff
Qualification
Required
A minimum qualification of a high school diploma is required
Strong preference for candidates who possess further education in business or administrative fields
A minimum of 3 years of relevant experience in an administrative support position within healthcare or similar settings
Preferred
An Associate's degree in business or administrative support is preferred
Benefits
Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
Access to a Health Navigator
Health Savings Account with company contribution
Dependent Daycare Flexible Spending Account
Health Reimbursement Account
401(k) Retirement Plan
Benefits Hub
Tickets at Work
Company
Health Connect America
Health Connect America provides mental and behavioral health services to children, families, and adults across multiple states.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-10Acquired
Leadership Team
Chad Lanning
Chief Financial Officer
Holly Davis MA, LPC-MHSP, NCC
Chief Quality Officer
Recent News
2025-03-18
2025-03-17
2025-03-17
Company data provided by crunchbase