Customer service agent (f/m/x) jobs in United States
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Feather · 8 hours ago

Customer service agent (f/m/x)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Feather is a Berlin-based company focused on simplifying the insurance experience. They are seeking a Customer Service Agent to assist customers through email and video calls while handling data entry tasks and guiding clients to the best insurance solutions.

FinanceFinancial ServicesInsuranceInsurTech

Responsibilities

Answer customer queries through email and calls
Effectively deal with customer issues
Answer customers within one working day with the team
Respond to urgent requests within one hour during working hours with the team
Communicate with insurance partners when necessary
Complete manual tasks such as, policy purchases, claim submissions, and cancellations

Qualification

Customer service skillsData entryTask prioritizationFluent in Business EnglishFollowing instructionsExperience in customer supportFluency in multiple languagesInterpersonal skillsCommunication skillsDetail-oriented

Required

Careful and detail-oriented when completing repetitive tasks
Comfortable following instructions and established processes in day-to-day operations
Outstanding customer service skills
Ability to recognize urgent matters and prioritize / balance customer inquiries
Fluent in Business English
Exceptional interpersonal and communication skills

Preferred

Experience in customer support or insurance
Fluency in multiple European languages (bonus: Spanish or French), with the ability to communicate clearly in a professional context
Personal experience as an expat living in a country away from home

Benefits

€1,200 annual learning budget.
€500 office furnishing budget.

Company

Feather

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Feather is an insurance advisory and management platform for clients to get the right insurance policies.
dateFounded in 2018
location
Berlin, Berlin, DEU
people-size51-200 employees
web-link
https://feather-insurance.com

Funding

Current Stage
Growth Stage
Total Funding
$10.72M
Key Investors
Keen Venture PartnersTaavet HinrikusEntrepreneurs First
2024-06-28Series A· $6.43M
2023-03-03Series Unknown
2022-04-04Seed· $4.17M

Leadership Team

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Robert Schumacher
Co-Founder, Insurance
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Vincent Audoire
Co-Founder, Tech
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Recent News

Beinsure - Insurance, Reinsurance, InsurTech Insights
Insurtech Feather launches digital car insurance for expats in Spain, France, Germany
2025-09-02
FinTech Global
Feather launches digital car insurance for expats in Europe
2025-09-01
FF News | Fintech Finance
Feather Launches Car Insurance for Expats in Europe
2025-09-01
Company data provided by crunchbase