Evolution Motion Solutions · 1 day ago
Customer Service Specialist
Hoover, AL
Full-time
Onsite
Entry, Mid Level
2+ years expEvolution Motion Solutions is a company focused on providing support and information on their products and services. The Customer Service Specialist is responsible for managing customer orders, resolving issues, and ensuring customer satisfaction through effective communication and collaboration with internal teams.
CommercialIndustrialTrainingWholesale
Responsibilities
Responsible for managing the Customer Order process from quote to payment, as well as maintaining the customer account records ensuring all interactions, quotes, orders, order status, and various specific customer requests are handled accurately
Participates and responds to incoming customer interactions through phone, email, online chat or in person pertaining to pricing, delivery, order status, invoice inquiries and technical questions daily. Inquiries may also include extensive fact gathering and research requiring follow-up communication to the customer in a timely manner
Sourcing pricing and delivery options from various suppliers, establishing part numbers, and determining customer sell prices in consultation with the sales representative to recommend pricing for the item and/or customer
Resolves problems by using product knowledge to address customer issues and concerns, and providing solutions for various situations, including procurement, to best satisfy the customer’s needs
Utilize research skills to troubleshoot customer problems using different product offerings or services available
Collaborate with internal teams such as: Supply Chain, Sales, and Customer Service to ensure efficient order processing and fulfillment
Ensure a high level of customer satisfaction by addressing concerns and providing proactive communication
Qualification
Required
Two to five years of customer service-related experience in a technical or industrial field is required
Intermediate skill level experience using distribution or manufacturing software involving sales order entry, inventory availability, purchase order inquiry, scheduled and acknowledged dates, open and converted quotations, and customer A/R account status
Excellent communication skills in both verbal and written, including the ability to understand technical requests and provide accurate product recommendations
Strong problem-solving skills
Ability to build relationships with both customers and suppliers
Multi-tasking and prioritization skills
Organization and attention to detail
Preferred
Bachelor's degree in Industrial Distribution or equivalent amount of education and related experience is preferred
Experience with these operations in a Profit 21 environment is preferred
Product knowledge is preferred but not required
Aptitude to learn, grow, and use vendor websites for product knowledge base
Company
Evolution Motion Solutions
Evolution Motion Solutions is a distributor of hydraulic, electromechanical, and automation technologies in motion controls industry.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase