Freshworks · 10 hours ago
Manager, GFO (Global Field Organization) Engagement & Programs
United States
Full-time
Remote
Senior Level
$148K/yr - $183K/yrFreshworks is a company focused on creating uncomplicated service software that enhances customer and employee experiences. They are seeking a Manager for GFO Engagement & Programs to build and run engagement and communications for the Global Field Organization, ensuring alignment and effective execution of strategic programs.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Own the engagement, communications, and operating narrative for the Global Field Organization
Translate GFO strategy into clear, focused priorities that resonate across regions and functions
Design and operate a predictable cadence of Field communications, leadership updates, and engagement moments that reinforce execution standards and reduce organisational noise
Support the deployment, tracking, and reporting of priority GFO strategy programs and initiatives, ensuring leaders have clear visibility into progress, risks, and outcomes
Participate in selected business reviews and operating forums, using insights to inform storytelling, engagement programs, and leadership messaging
Work directly with customers, in partnership with Sales, Customer Success, and Professional Services leaders, to gather feedback on how GFO programs are landing in practice
Synthesise customer feedback into clear themes, insights, and impact assessments, connecting external outcomes with internal execution signals
Use customer insight to inform program evolution, strategic adjustments, and future GFO priorities, ensuring programs remain grounded in real customer impact
Partner closely with Marketing, HR, Enablement, and Strategy teams, while retaining clear ownership of the Field-specific narrative and feedback loop
Surface and amplify examples of customer impact and execution excellence, making strong performance visible, shared, and repeatable across the organisation
Qualification
Required
Experience in a strategic communications, engagement, or program role supporting Field, GTM, or commercial organisations in a SaaS or technology environment
Proven ability to operate effectively as a senior individual contributor in global, matrixed organisations
Experience working closely with senior leaders and executives, translating strategy into action
Experience supporting the deployment, tracking, or reporting of cross-functional strategy or transformation programs is a strong plus
Experience engaging directly with customers to gather feedback, understand business impact, or inform strategy and program evolution is strongly preferred
Exposure to fast-growth, high-change environments is strongly preferred
Exceptional strategic communication and organisational storytelling capability
Strong business acumen and curiosity about customers, revenue motion, and Field execution
Ability to design structure and cadence in complex environments
Strong stakeholder management skills, with confidence to challenge and influence senior leaders
Comfortable moving between strategic thinking and hands-on delivery
Ability to translate customer feedback into actionable insight for strategy, programs, and leadership decision-making
Strong synthesis skills, connecting customer outcomes, Field execution, and strategic intent into a coherent narrative
Comfort working with imperfect data and multiple stakeholders to create clarity for senior leadership
Preferred
Experience supporting the deployment, tracking, or reporting of cross-functional strategy or transformation programs is a strong plus
Experience engaging directly with customers to gather feedback, understand business impact, or inform strategy and program evolution is strongly preferred
Exposure to fast-growth, high-change environments is strongly preferred
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
Founded in 2010
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-19
2026-01-17
womenentrepreneursreview.com
2026-01-11
Company data provided by crunchbase